Area Manager, Digital Reporting

Esquire Deposition Solutions Llc; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Esquire Deposition Solutions Llc is seeking an Area Manager, Digital Reporting to lead and develop a team of digital reporters across a defined service area. You’ll coach, monitor quality, and ensure accurate record capture while collaborating with field offices and transcription teams.

This hands-on leadership role will drive onboarding, certifications, ongoing education, and performance reviews. You’ll partner with internal stakeholders to maintain standards, improve engagement, and ensure

Qualifications

• High school diploma or equivalent required; some college preferred.
• Five+ years in the legal services industry preferred.
• Excellent interpersonal, verbal, written communication, and organizational skills.
• Proficiency with Microsoft Office Suite and the ability to learn company platforms.
• Knowledge of court procedures, legal terminology, and digital reporting standards.

Responsibilities

• Participate in the selection and onboarding of digital reporters, including equipment coordination and onboarding plans.
• Provide coaching, performance feedback, and ongoing support to assigned digital reporters.
• Manage digital reporter licensure, certifications, and compliance requirements.
• Plan and deliver education on digital reporting systems, policies, compliance, products, and services.
• Conduct 30-60-90 day reviews and ongoing performance evaluations.
• Update and maintain digital reporter vendor profiles in NetSuite.
• Build strong relationships with digital reporters, field offices, transcription teams, and internal stakeholders.
• Assist with resolving quality concerns related to digital reporters’ work product.
• Monitor and approve timecards and expense submissions.
• Communicate reporter availability and performance updates to local field teams.
• Participate in performance management processes, including documentation and corrective action when necessary.
• Implement regular quality evaluations to ensure record capture standards are met.
• Actively demonstrate and reinforce Esquire’s values.
• Perform other duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Leadership

Coaching

Education

High school diploma or equivalent

Some college or degree preferred

Tools

Microsoft Office Suite

Job description

Are you a strong people leader with a passion for quality, coaching, and operational excellence?Join Esquire as an Area Manager, Digital Reporting—a leadership role where you’ll guide, develop, and support digital reporters while ensuring exceptional service delivery and record accuracy across your assigned service area.Why Choose Esquire?Esquire is a leader in legal support services, recognized for innovation, professionalism, and a commitment to service excellence. Our teams are built on collaboration, accountability, and continuous improvement. As an Area Manager, you’ll play a critical role in strengthening our digital reporting operations while helping reporters grow, succeed, and deliver outstanding results for our clients.About the RoleThe Area Manager, Digital Reporting is responsible for overseeing the performance, quality, and development of digital reporters within an assigned region. This role partners closely with internal stakeholders to support onboarding, training, certification management, and quality assurance while serving as a coach, mentor, and subject matter expert in digital reporting systems, technologies, and best practices.Key ResponsibilitiesParticipate in the selection and onboarding of digital reporters, including equipment coordination and onboarding plansProvide coaching, performance feedback, and ongoing support to assigned digital reportersManage digital reporter licensure, certifications, and compliance requirementsPlan and deliver education on digital reporting systems, policies, compliance, products, and servicesConduct 30-60-90 day reviews and ongoing performance evaluationsUpdate and maintain digital reporter vendor profiles in NetSuiteBuild strong relationships with digital reporters, field offices, transcription teams, and internal stakeholdersAssist with resolving quality concerns related to digital reporters’ work productMonitor and approve timecards and expense submissionsCommunicate reporter availability and performance updates to local field teamsParticipate in performance management processes, including documentation and corrective action when necessaryImplement regular quality evaluations to ensure record capture standards are metActively demonstrate and reinforce Esquire’s valuesPerform other duties as assignedWhat You’ll NeedEducation: High school diploma or equivalent required; some college or a degree preferredExperience: Five or more years of experience in the legal services industry preferredSkills: Excellent interpersonal, verbal, written communication, and organizational skillsTechnical: Proficiency with Microsoft Office Suite and the ability to learn company technology platformsLeadership: Strong coaching ability with experience in performance management and adult learning principlesAttributes: Detail-oriented, proactive, client-focused, and able to manage multiple priorities under pressureKnowledge: Understanding of court procedures, legal terminology, and digital reporting standardsWhat Success Looks LikeHigh percentage of jobs turned in on timeConsistent digital reporter audio and annotation qualityStrong overall digital reporter performance and engagementImproved digital reporter retention within the assigned areaWe offer a comprehensive benefits package includingInsurance: Medical, dental, vision, short- and long-term disability insurance, basic life insurance, and supplemental insurance for employees and their dependentsRetirement: Eligibility to enroll in the company’s 401(k) plan with match contributionPaid Time Off: Employees receive two weeks of vacation leave per year, or 80 hours annuallyHolidays: 10 paid holidays per year and 2 paid floating holidays per yearSick Leave: 5 paid sick days per yearTuition Reimbursement: Financial assistance to support your career development Don’t meet every single requirement?We’re committed to building a diverse and inclusive workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we still encourage you to apply—you may be exactly who we’re looking for.Equal Opportunity & Accommodations:Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to [e-mail].