Area Manager Airport Operations & Guest Services

Breeze Airways; New Orleans (LA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, Vision and Dental – Full Time

401K with Breeze Employee Match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways is seeking an Area Manager for Airport Operations & Guest Services at Louis Armstrong New Orleans International Airport. You will lead safety programs, supervise ground partners, and manage station budgets while coordinating with Flight Ops, Inflight Service, and Technical Operations to meet performance targets.

The role requires strong leadership, deep knowledge of airport operations, and the ability to respond rapidly to emergencies.

Qualifications

• Minimum 5+ years in customer service or related area.
• Minimum 5+ years in airport operations and customer service.
• Minimum 5+ years guiding large, diverse business partner teams.
• Experience using Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Oversee safety programs to ensure a safe workplace for team members, guests, business partners, aircraft, and ground support equipment.
• Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.
• Manage and plan station costs in operating plan; administer and maintain station budget.
• Conduct station audits and reviews; ensure regulatory compliance with authorities.
• Develop and manage talent in the area, including hiring, coaching and workforce planning.
• Resolve safety and service issues promptly; ensure guest satisfaction and safety.
• Develop strategic and tactical plans to improve safety, efficiency, and customer service performance.
• Coordinate across departments to achieve goals; ensure readiness for irregular operations and emergencies.

Skills

Customer service

Airport operations

Leadership

Communication

Education

High school diploma or equivalent

4-year degree or equivalent work experience

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

## Area Manager Airport Operations & Guest ServicesApply: Louis Armstrong New Orleans International Airport: Full time: Posted 3 Days Ago: JR100387**Already Part of Team Breeze?** Current Breeze Airways Team Members should apply through the internal careers site in Workday and ***should not submit*** an application through this external posting.Breeze is hiring- join us! The Area Manager oversees all Guest Services ground activities and day-to-day operations in their assigned locations while providing leadership and motivation to all team members including business partner teams. They are also responsible for establishing and maintaining high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures.# **Here’s what you’ll do*** Responsible for safety programs to ensure a safe workplace for Team Members, Guests, Business Partners, aircraft, ground service equipment, and facilities at their assigned station.* Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.* Manage and plan station costs in operating plan and administer and maintain the station operations budget for their assigned stations.* Accountable for all internal and external regulatory matters* Conduct station audits and reviews.* Develops and manages talent in the area, including hiring, coaching and workforce planning.* Take action, as deemed necessary, to resolve any problems or situations that may compromise safety compliance* Resolves issues for guests regarding service failures or other complaints.* Makes sound decisions with positive results.* Develops both strategic & tactical plans that create a safety conscious environment that results in team member safety and wellbeing.* Monitors stations closely, including daily, weekly and monthly reporting and reviews.* Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with Breeze core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational efficiency and cost savings* Ensure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals.* Develop balanced station metrics and lead the teams to ensure performance targets are met.* Ensure team readiness for response to irregular operations and emergency events.* Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards.* Ensure business partners are adhering to policies and procedures and reflect the Breeze brand.* Other duties as assigned# # **Here’s what you need to be successful**## **Minimum Qualifications*** High school diploma or equivalent educational achievement* 5+ years experience in Customer Service or a related area* 5+ years experience in airport operations and customer service* 5+ years experience guiding large, diverse business partner teams* Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)* High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility* Self-starter must have a positive attitude and strong desire for success* Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines* Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies* Outstanding leadership capabilities, with ability to guide and motivate* Able to work flexible hours and be available for emergency response and on short notice* Must possess and maintain a valid driver's license from the state of your primary residence* Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements* Must pass a ten (10) year background check and pre-employment drug test* Must have authorization to work in the US as defined by the Immigration Reform Act of 1986* Must be able to obtain and maintain Ground Security Coordinator certification.## **Preferred Qualifications*** 4-year degree or equivalent work experience* Knowledge of the different airline disciplines and administration, including the interdependencies on Airport Operations* Knowledge of external agencies and their function as it relates to Airport Operations (e.g. FAA, DOT, TSA, etc.)## **Skills/Talents*** Proven ability to guide a large workforce* Competent in interpersonal communications, collaboration, critical-thinking, and problem solving* A self-starter with excellent verbal and written communication skills* Good work ethic* Ability to work in a fast-paced team environment* Ability to handle stressful environments* Proven troubleshooting skills* Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables* Ability to travel often* Exemplifies Breeze’s safety culture, values, and mission# ## Physical Demands & Working Conditions* Prolonged periods of sitting at a desk and working on a computer* Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment* Occasionally lift and/or move up to 15 pounds* Occasional standing, walking, bending, and reaching within an office environment* Clear verbal and written communication, requiring adequate speech, hearing, and vision## Perks of the Job* Health, Vision and Dental – Full Time* Health Savings Account with Breeze Employee Match* 401K with Breeze Employee Match* Generous PTO* Travel on Breeze and other Airlines too!Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.