Area Manager

Iwg Plc; Minneapolis (MN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A global leader in flexible workspace is seeking an Area Manager to oversee sales and operational performance across multiple centers. The successful candidate will lead a team, drive revenue growth, and ensure exceptional customer service. Ideal for individuals with proven multi-location management experience and a passion for team development. Competitive compensation and growth opportunities are offered in this dynamic organization.

Qualifications

• Proven experience managing multiple locations and teams effectively.
• Successfully driving top-line revenue and improving performance.
• Skilled in developing a strong team culture.

Responsibilities

• Manage operations and customer service teams across centers.
• Lead a direct sales force to meet targets.
• Drive business unit performance and enhance customer satisfaction.
• Act as a brand ambassador in the local community.

Skills

Leadership

Sales Management

Customer Service

Team Development

Tools

Microsoft Office

Job description

Job Title: Area Manager

Location: Regional opportunities across North America

Reporting To: Area Vice President

About the company

IWG is the unrivalled global leader in flexible workspace, six times the size of our nearest competitor. With 14 different brands, an impressive array of support services, and a world-class, end-to-end digital platform for connecting companies to workspace, we're fully invested in our customers' success.

Our companies help more than 8 million people and their businesses to work more productively. We provide workspace for the world’s largest companies, delivering sustainable demand and income for our partners. Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people, and aspirations, they want workspaces and communities to match their needs. They want choice.

Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, HQ and Signature, just to name a few. We create personal, financial, and strategic value for businesses of every size. From some of the most exciting companies and well-known organizations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility, and market proximity.

Learn more about what we do for our team members and customers: www.iwgplc.com and what we do for our partners: www.iwgplc.com/en-gb/develop-a-location

Purpose

This role is a key member of the North America Leadership Team and reports directly to an Area Vice President. The Area Manager (AM) is accountable for driving profitability by effectively managing sales and operational performance across a defined geographic area with multiple business centers representing our brands. The AM's primary focus is on leading a team of Area Sales Managers and City Managers, who, in turn, oversee the operational teams managing daily center operations and the sales workforce. Together, they work to achieve revenue, occupancy, and profitability targets.

A significant part of this role’s success in our fast-growing, dynamic organization lies in driving revenue growth through new sales, client upgrades, expansions, client retention, and service revenue. IWG has an ambition to get to 30,000 locations over the medium-term by executing multiple strategies and leveraging multiple channels including (but not limited to):

Company-owned locations
Managed partnerships (with building owners)
Franchise partnerships(with building owners and franchise operators)
M&A

Key Responsibilities

1. Managing Operations and Customer Service Teams
   • Ensure all centers are consistently “show-ready,” operating efficiently, and delivering exceptional customer service while maintaining strong occupancy and profitability.
   • Oversee new client onboarding processes.
   • Drive service revenue growth and high-quality delivery.
   • Focus on client retention and satisfaction.
   • Ensuring timely billing, adherence to the collections process, resulting in minimal bad debt.
2. Leading a Direct Sales Force
   • Recruit, manage, and train a team of sales professionals with a “hunter” mindset to meet revenue, occupancy, and profitability targets, leveraging support from Learning & Development and Regional Sales Performance teams.
   • Optimize revenues by enhancing lead conversion and driving sales growth across all products and services.
   • Lead generation and marketing initiatives.
   • Conduct effective client tours.
   • Improve sales conversion rates.
   • Manage and evaluate team performance.
3. Driving Business Unit Performance
   • Develop and implement the area sales plan in alignment with company goals and objectives.
   • Analyze local market dynamics to maintain competitive pricing strategies.
   • Execute a comprehensive strategy to achieve business targets.
   • Enhance customer satisfaction (NPS).
   • Drive occupancy, revenue, and profit growth.

Brand and Market Engagement

• Act as a strong brand ambassador, actively networking within the local business community to gather market insights and generate sales leads. • Stay informed on competitor activity and industry trends to capitalize on commercial opportunities.

Coaching and Team Development

• Foster team growth by mentoring and coaching staff, providing constructive feedback, and unlocking their full potential to improve skills and productivity.

Required Skills, Experience & Qualifications

• Proven experience managing multiple locations and teams effectively.
• Demonstrated success in driving top-line revenue growth and consistently improving performance month over month.
• Skilled at cultivating a strong team culture that fosters collaboration and positivity.
• Track record of developing, managing, and tracking pipeline opportunities to achieve business goals.
• Flexible and resourceful with a “can-do” mindset and a disciplined approach to business development.
• Self-motivated, ambitious, and eager to contribute to a team with high-growth objectives.
• Exceptional ability to inspire and lead sales teams, ensuring they are well-resourced, coached, and developed with support from the Sales Performance team.
• Extensive experience overseeing multi-unit operations within a defined geographic area.
• Proficient in monitoring and evaluating performance through accurate and timely reporting.
• Strong professional communication and networking skills, capable of building high-level business relationships.
• Customer-focused mindset with the ability to adapt and remain calm in high-pressure or rapidly changing situations.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Preferred qualifications include experience in commercial real estate, managing multi-unit operations, leading a direct B2B sales force, and P&L management.

Notice

• Notice of Affirmative Action Policy Statement - USA.pdf
• Physical Requirements for Regus Field Operations.pdf