Area Manager

Hertz; Livonia (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs (401(k) matching)

Paid Parental Leave & Adoption Support

Employee Assistance Program

Educational Reimbursement & Discounts

Perks & Discounts – Hertz Perks atWork

Job summary

Hertz Global Holdings, Inc. is seeking an Area Manager to grow market share, optimize fleet, and drive profitability across Hertz Local Edition branches.

You will lead customer and employee relations, train staff, and implement local sales, marketing, and operational strategies to achieve business goals.

Qualifications

• Bachelor’s degree preferred in business or related field.
• Minimum of five (5) years of management experience in a customer-focused environment.
• Previous car rental industry experience preferred.

Responsibilities

• Achieve operational, revenue and financial objectives as stated in annual planning.
• Develop and implement local sales and marketing initiatives.
• Train and develop location employees.
• Manage fleet utilization and inventory control.
• Provide performance feedback to staff on semi-annual and annual basis.
• Maintain compliance with corporate policies and procedures.

Skills

Management experience

Customer service

Leadership

Sales ability

Education

Bachelor’s Degree

Job description

Job Description

The objective of the Area Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, train and develop your team. Responsible for customer and employee relations for Hertz Local Edition locations.

Job Description

The objective of the Area Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, train and develop your team. Responsible for customer and employee relations for Hertz Local Edition locations.

A Day In The Life

The Area Manager is responsible for ensuring the successful operation of their assigned grouping of Hertz Local Edition branches

The salary range for this position is $TBD

What You’ll Do

The objective of the Area Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, and develop staff. Responsible for customer and employee relations for Hertz, Dollar and Thrifty brands.

• Achievement of Operational goals, revenue goals and financial objectives as stated in annual Business Planning Ensure unparalleled customer satisfaction
• Develop and implement local sales and marketing initiatives
• Training and development of all location employees
• Ensure efficient utilization and effective control of vehicle inventory. Inspire staff members to reach for high goals, encourage open discussion of ideas for improving theArea’s performance and challenge staff members to develop to their potential.
• Create an 'Ownership' Culture with a Focus on Sales and Customer Service.
• Challenge, Encourage and Develop Employees
• Maintain Effective Employee Staffing
• Achieve Fleet Utilization and Out of Service Goals
• Manage Required Administrative Tasks, Controls and Reports.
• Remain current on all administrative duties according to company policy.
• Give specific performance feedback to each employee on an semi annual and annual basis.
• Complete sales calls with Branch staff to develop employees, increase market penetration and increase revenue
• Ensure all corporate policies and procedures are administered and followed appropriately by all personnel
• Role model leadership skills.

What We’re Looking For

• Bachelor’s Degree preferred
• Minimum of five (5) years of management experience in a customer-focused environment preferred
• Previous car rental industry experience preferred.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships
• Commitment to continuous improvement
• Some knowledge of employment and labor laws
• Ability to manage multiple priorities
• Ability to work in a fast paced environment
• Proven sales ability
• Excellent communication and presentation skills
• Strong relationship building skills
• Develop and lead high performing team

What You’ll Get

• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts – Hertz Perks at works, providing discounts for Theme Park Tickets, Gym Memberships & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran