Area Manager

Bridgestone Americas, Inc.; Lake Saint Louis (MO); Sur place; USD 93 000 - 159 000; Plein temps

Résumé du poste

Bridgestone Retail Operations (BSRO) seeks an Area Manager to lead store operations and ensure compliance across a defined region. You will drive customer-centric service, coaching Store Managers, and maintaining performance KPIs to deliver growth and profitability.

The role requires active regional presence, travel, and a focus on safety, training and talent development as part of our Vision 2020 approach.

Qualifications

• Minimum 8 years combined experience managing a single store or multi-unit retail operation.
• Minimum 3-5 years oversight of a P&L for a store or area/district.
• Automotive Industry experience preferred but not required

Responsabilités

• Oversee the performance of multiple Store Managers and their retail locations.
• Monitor performance goals for each store including customer count/retention and sales.
• Identify training and development opportunities for teammates and set business plans.

Connaissances

Store leadership

P&L management

Hiring management

Customer focus

Formation

High school diploma required

BS/BA degree preferred

Description du poste

Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.Job CategoryRetailPosition SummaryAs an Area Manager for Bridgestone your primary mission will be to lead the overall operations and compliance of stores within your assigned region via the store managers and employees in your group. Since you pride yourself on guiding and empowering your employees to be their best, so that they deliver the best customer experience, this is an area where you will excel! And while experience managing a sizable P&L is helpful, this can be trained for the right person with the required depth in multi-unit retail operations management, such as from the hospitality, food service, the military, or automotive service industries. However, it will be your active presence in our stores and your uncanny ability to create a customer-centric culture that will make your star shine, as earning the loyalty of our customers and being actively involved in the communities we serve are of utmost importance to us. You aren't in this alone, though. Leveraging your Regional Manager, various proprietary operations management tools, and the back-office Bridgestone team, you will have the tools you need to create a stand-out operation in terms of sales growth, operating profit, and other KPIs. And, since we are on the precipice of considerable organizational change, it is your ability to leverage your strategic orientation to store management that will enable you to move onward/upward through our growing organization. This position is ideal for you - a risk taker with the strategic vision and tactical skills needed to handle the retail operations of a dynamic industry leader in a highly competitive field.Pay Range: $93,300.00 - $158,600.00Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.___ResponsibilitiesOversee the performance of multiple Store Managers and their retail locationsSupport company initiatives to achieve the Vision 2020 Company strategy and to deliver a high-performance, customer-centric cultureMonitor performance goals for each store including customer count/retention, unit sales, CFNA (credit card) applications, telephone conversions and safetyIdentify training and development opportunities for teammatesSet business plan and manage the P&L for assigned AreaDrive B2B business within the assigned area and train Store Managers on B2B related dutiesEnsure stores within the assigned area are following compliance and safety policies and proceduresManage and resolve customer escalationsPartner with other region and Store Support Center staff as needed to lead and manage needs of the Area (Human Resources, Finance, Marketing, etc.)Closely monitor Talent Acquisition efforts, Labor Demand Forecasting and PayrollVisit each store regularly and attend region meetings as required by the Region ManagerSeeking a leader who can:Engage teammates and improve retentionDeliver on commitmentsHas a passion for developing othersLead and manage stores through changeProperly recognize teammates for their accomplishmentsTake care of our customers and support the communities we serveMinimum QualificationsMinimum 8 years combined experience managing a single store or multi-unit retail operationMinimum 3-5 years oversight of a P&L for a store or area/districtHigh school degree or equivalent is requiredBS/BA Degree Strongly preferred or equivalent combination of education and work experience3-5 years experience as a hiring manager recruiting, hiring and promoting teammatesAutomotive Industry experience preferred but not requiredResides in assigned AreaMust have a valid Drivers LicenseMust be willing to travelAt Bridgestone, you are Free to BeWe believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.What we offerAt Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:A supportive and engaging onboarding experience to ensure a smooth transition into our team.The opportunity to develop and grow, through training and regular mentorship.Corporate Social Responsibility activities.A truly global, dynamic and challenging work environment.Agility and work/life effectiveness and your long-term well-being.An effective and inclusive team.Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.Employment EligibilityIf hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.