Area Manager

Dungarvin; Kokomo (IN, AR); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Long-term disability & life insurance

Mileage reimbursement

Cellphone stipend

PTO and PTO donation options

Job summary

Dungarvin is seeking an Area Manager to oversee multiple residential homes and staff teams in Lafayette and Kokomo, Indiana, ensuring high-quality, person-centered services and regulatory compliance across programs.

You will lead team development, program operations, and partnership with families while maintaining readiness for audits and licensing reviews. Bachelor’s degree in Human Services and 2–3+ years supervisory experience required. On-site, Monday–Friday, with ~50% travel.

Qualifications

• Bachelor’s degree in Human Services or related field required.
• 2–3+ years of experience supporting individuals with IDD/related services, with supervisory/management experience.
• Understanding of person-centered supports, compliance standards, Medicaid/CIH Waivers or HCBS services preferred.
• Proficiency with Microsoft Office and ability to adapt to new technology platforms.
• Valid driver’s license with a driving record meeting agency insurance requirements.

Responsibilities

• Oversee multiple residential homes and staff teams, providing leadership, operational oversight, and program support.
• Lead program operations to ensure services remain person-centered, compliant, and aligned with standards.
• Promote individual choice and ISP/BSP, and address participant and family concerns professionally.
• Monitor staffing trends, program performance, and participate in on-call rotation to support operations.

Skills

Leadership

Staff Development

Communication

Problem-Solving

Time Management

Regulatory Knowledge

Transportation

Microsoft Office

Education

Bachelor’s degree in Human Services or related field

Tools

Microsoft Office

Job description

Company Description

At Dungarvin, we are more than a provider of support services; we’re a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we’ve been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs.

Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do; from creating individualized service plans to building strong partnerships with families, teams, and communities.

As a Dungarvin employee, you’ll be at the heart of that mission. You’ll help people live meaningful lives on their own terms; supporting their goals, honoring their choices, and empowering their independence.

With services nationwide, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time.

Join our nationwide family and let us help you achieve your unique goals and dreams.

We Offer

• Compensation: $58,900 Fixed Annual Rate
• Work Environment: Onsite in Lafayette and Kokomo
• Team Culture: A supportive team culture fostering adaptability, continuous learning and innovation. Focus on work-life balance for a fulfilling and sustainable career.
• Work Schedule: Monday through Friday 8 AM - 5 PM EST with on-call responsibilities as needed to support operational needs and program coverage
• Travel Requirement: Approximately 50% travel throughout Lafayette and Kokomo areas
• Retirement Plan: 401(k) plan with up to 3% employer match after one year of service
• Company-Provided Hardware and Cellphone Stipend: All necessary equipment will be provided, along with a monthly stipend for cell phone expenses.
• Time Away: PTO that increases with tenure and PTO donation options
• Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.
• Employee Perks: National Brand Discounts, Employee Referral Program and Employee Assistance Program
• Job Mobility: Dungarvin's multi-state footprint allows internal job mobility nationwide.
• Mileage Reimbursement: $0.45 cents per mile

Job Description

The Area Manager oversees multiple residential homes and staff teams within an assigned region, providing leadership, operational oversight, and program support to ensure high-quality, person-centered services and compliance with state, licensing, and Medicaid requirements.

This role focuses on team leadership, staff development, program operations, compliance oversight, and problem-solving. The Area Manager partners with staff, leadership, individuals served, families, and community stakeholders to maintain smooth operations, support employee accountability, and ensure consistent, compliant care across all programs.

The Area Manager also plays a critical role in maintaining operational stability, addressing program concerns, and supporting individuals in making meaningful choices within community-based residential settings.

What You Get To Do

• Program Leadership & Team Development: Supervise, coach, and support employees across assigned residential programs while promoting accountability, teamwork, professional development, and high-quality service delivery. Support hiring, onboarding, scheduling, training, and ongoing staff development initiatives across assigned programs.
• Program Operations & Compliance: Oversee daily operations of multiple homes and programs to ensure services remain person-centered, compliant, and aligned with organizational standards, policies, licensing requirements, Medicaid Waiver regulations, and certification standards. Maintain readiness for audits, inspections, and licensing reviews.
• Participant & Family Support: Promote individual choice, independence, and person-centered planning while assisting with operational, staffing, participant, and family concerns in a positive and professional manner.
• Operational Performance & On-Call Support: Monitor staffing trends, program performance, operational needs, and fiscal responsibilities in partnership with leadership teams while participating in on-call rotation and responding to emergencies or operational concerns as needed.

Qualifications

MUST HAVE

• Education: Bachelor’s degree in Human Services or a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services.
• Experience: 2–3+ years of experience supporting individuals with intellectual and developmental disabilities, long-term care, or community-based services, including prior supervisory or management experience within residential or human services settings.
• Program Knowledge: Understanding of person-centered supports, compliance standards, and Medicaid/CIH Waivers or HCBS services preferred.
• Technical Skills: Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms.
• Licensure & Transportation: Valid driver’s license with a driving record that meets agency insurance requirements.

NICE TO HAVE

• Industry Expertise: Experience supporting multi-site residential or community-based programs.
• Leadership Development: Experience with staff development, training coordination, or leadership mentoring.
• Operational Insight: Data-driven performance management experience.
• Regulatory Knowledge: Knowledge of Indiana-specific disability service regulations, including residential and community-based program standards.

Additional Information

SKILLS CRITICAL FOR SUCCESS

• Leadership & Staff Development: Effectively lead Program Directors, supervisors and direct care staff through coaching, accountability, and ongoing development.
• Communication: Clearly communicate expectations, policy changes, performance concerns, and operational priorities while building strong relationships with staff, individuals served, guardians, and interdisciplinary teams.
• Problem-Solving & Decision-Making: Quickly assess staffing issues, behavioral concerns, incidents, compliance risks, and operational challenges and determine appropriate next steps.
• Prioritization & Time Management: Balance multiple homes, competing priorities, staffing needs, meetings, audits, incidents, and administrative responsibilities in a fast-paced environment.
• Regulatory Compliance & Attention to Detail: Maintain strong knowledge of Medicaid waiver requirements, licensing standards, documentation expectations, incident reporting, and quality assurance while ensuring programs remain audit ready.
• Staffing & Workforce Management: Monitor scheduling, overtime, vacancies, call-offs, training, and staff performance to maintain appropriate coverage and consistent service delivery.
• Person-Centered Mindset: Ensure services are aligned with each individual’s goals, preferences, rights, ISP/BSP, health needs, and level of independence.
• Financial & Operational Awareness: Understand budgets, overtime, staffing utilization, billable services, program expenses, and operational efficiencies while maintaining quality of care.

WHY YOU'LL LOVE THIS ROLE

You’ll love this role if you enjoy leading people, solving problems, and making a real impact in the lives of individuals with IDD/DD. As an Area Manager, you’ll have the opportunity to coach and develop teams, improve program operations, and help ensure individuals receive high-quality, person-centered supports. No two days are exactly the same, so it’s a great fit for someone who likes variety, ownership, and being hands-on. You’ll also play a key role in strengthening programs, supporting staff, and creating positive outcomes across multiple residential settings.

IMPORTANT INFORMATION

Dungarvin, Compass, Cambrian are equal opportunity employers.

9/18

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