Area Manager

Dunkin' Donuts; Indio (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Dunkin' Donuts is seeking a District Manager for the Indio, CA area. You will lead multiple restaurant leaders, drive sales and guest satisfaction, and ensure adherence to Brand standards across the portfolio.

You will coach Restaurant Managers, develop business plans with franchise owners, and communicate a clear vision while traveling between locations to ensure consistent operations and profitability.

Qualifications

• 5+ years of retail experience managing 2+ stores/departments with P&L and operations.
• 5+ years of management experience leading a team of 6+ with training and coaching.
• 3+ years of experience in a customer service oriented role.
• Experience in a multi-unit environment; knowledge of retail or restaurant ops and financial reporting.

Responsibilities

• Able to perform all duties of restaurant team members and managers.
• Ensure all restaurants in portfolio meet Brand operational and food safety standards.
• Analyze sales and drive improvements in operations, execution, sales, and profitability.
• Understand local marketing area and competitor trends.
• Establish sales and service goals with franchise owners and restaurant managers.
• Provide great guest service and resolve issues.
• Lead team meetings; deliver training and coaching on topics including marketing windows, LTOs and Brand standards.
• Develop business plans for portfolio and action plans with franchise owners.
• Drive a clear vision and communicate it to the team.
• Engage with Dunkin' Brands Field Operations teams as appropriate.
• Travel between restaurants is required.

Skills

Leadership

Communication

Education

College degree preferred

Job description

Overview

Position Title:District Manager

Franchise Organization/Location:Indio, CA

Reports To:Franchisee/Director of Operations

As District Manager, your biggest opportunity will lie in the savored moments of developing excellence in your future leaders. Our culture is energized by its community and our ability to keep America running on a freshly brewed cup of coffee. We believe that a friendly smile and a cup of fresh brewed, PURE ENERGY, is the key to unlocking the potential for our community to SEE more, DO more and ultimately BE more! By providing leadership, coaching and direction to multiple restaurant leaders, you will unlock the greatness that lies ahead. Your role supports and develops Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, ensures they are delivering great guest service and meeting/executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in your portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant salesanddrive improvementinrestaurant operations, execution, salesandprofitability
• Understand your local marketingarea andcompetitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest serviceandresolves issues
• Leadteam meetings
• Deliver training and coaching to restaurant managers on a variety of topics including marketing windows, LTOs andBrand standards
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for your portfolio and develop action plans with franchise owners
• Drive a clear vision and clearly communicates to the team
• EngageswithDunkin' Brands Field Operationsteamas appropriate
• Requires travel between restaurants

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance&execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• 5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service
• 5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills
• 3+ years of experience in a customer service oriented role
• College degree preferred
• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting