Area Manager

Acosta Group; Grand Rapids (MI); On-site; USD 44,200 - 55,000; Full time

Job summary

Acosta Group in Grand Rapids, Michigan, is looking for an Area Manager to lead a team of Retail Service Merchandisers. This role includes managing performance, hiring, training, and ensuring that project work is completed on time and with high quality. The ideal candidate will have strong leadership, organizational, and communication skills.

With 2+ years of management experience and a High School diploma, the Area Manager will also need proficiency in Microsoft Office and web-based applications. Join a company that values its employees and provides equal opportunity for all.

Qualifications

• 2+ years of management and/or supervisory experience.
• Prior sales agent, retail, customer service, or reset experience preferred.

Responsibilities

• Provide leadership and management to Retail Service Merchandiser team.
• Develop an understanding of the company’s business model and project requirements.
• Manage assigned project work to completion with high quality results.
• Partner with store personnel to achieve merchandising excellence.

Skills

Strong attention to detail

Leadership skills

Organizational skills

Effective communication

Interpersonal skills

Education

High School diploma or equivalent

Tools

Microsoft Office applications

Web-based applications

Job description

Description

The Area Manager is responsible for the management and development of a group of Retail Service Merchandisers/Lead Merchandisers, and for representing the company, our clients, and our customers by effectively supervising and managing project work. The ideal candidate is a self‑starter, quick learner, has a strong attention to detail, and is effective at leading and managing a geographically distributed team. They must possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners.

Responsibilities

• Provide effective leadership and management to Retail Service Merchandiser/Lead Merchandiser team in assigned geographic area by interviewing and hiring candidates, onboarding, and training new associates, managing performance and career development, managing conflict and personnel issues, and providing coaching and support.
• Develop a strong understanding of the company’s business model, client and customer details and expectations, and the specific details of the project work processes. Work in the field periodically to better understand project requirements. Provide backup support for project work as needed.
• Manage assigned project work to completion, on time, and with high quality results. Review project details to verify schedule is accurate and achievable, and supporting documentation is current and correct. Assign project work to Retail Service Merchandisers/Lead Merchandisers and ensure that all jobs have the appropriate level of support. Monitor progress and audit project work. Answer questions, solve problems, resolve personnel issues, and adjust resources as needed. Ensure the delivery of all materials, supplies and equipment necessary for assigned project work.
• Partner with store personnel and team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship. Be proactive in alerting management to any unsafe act or condition to prevent injuries.
• Report and discuss observations, issues, and business solutions with Market Manager.
• Effectively and accurately work with web-based applications to receive notification of project work, receive and review work documentation and information, maintain Retail Service Merchandiser/Lead Merchandiser profiles and assign project work, monitor progress and status of project work, record and manage work mileage, work expenses, and work time and attendance, and complete and manage training activities. Utilize and fully understand the company’s retail reports and reporting systems.
• Effectively and accurately prepare, process, submit, and manage documentation related to assigned project work and Retail Service Merchandiser/Lead Merchandiser team.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent.
• 2+ years of management and/or supervisory experience.
• Prior sales agent, retail, customer service, or reset experience preferred.

Knowledge, Skills, and Abilities Required

• Possess strong interpersonal, organizational, decision-making and leadership skills.
• Read and communicate effectively with others.
• Work effectively in web-based applications and email, word processing, and spreadsheet applications.
• Strong interpersonal and highly developed writing skills; acute attention to detail.
• Proficiency in Microsoft Office applications required.

Physical Requirements

• Sit for extended periods (typically 6+ hours per day).
• Use a computer, including keyboard and mouse, for prolonged periods.
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
• Reach, bend, or stoop occasionally to access files or office materials.
• Maintain focus and attention for long periods of desk-based work.
• Follow clear directions.
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

Employment Information

Job Category: Retail
Position Type: Full time
Business Unit: Sales
Salary Range: $44,200.00 - $55,000.00
Company: Premium Retail Services, LLC
Req ID: 32526

EEO Statement

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your e‑mail to expedite the request.
Acosta, and its subsidiaries, is an Equal Opportunity Employer.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates.