Area Manager

ReFocus Eye Health; Chambersburg, Northern (Franklin County, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

The Area Manager at ReFocus Eye Health oversees cost-effective delivery of high-quality patient care while driving strategic goals and financial performance for the center.

You will supervise clinical staff, manage staffing, payroll, and budgets, collaborate with marketing on center-wide initiatives, and ensure adherence to policies and performance standards. You will also travel to satellite locations to support growth and operational efficiency.

Responsibilities

• Responsible for the overall service experience and support of medical staff to help deliver clinical excellence to patients.
• Effectively promotes high standards of practice through adherence to policies, protocols and practice guidelines; identifies and corrects deficiencies in medical policies, protocols and guidelines utilizing performance improvement processes.
• Provides oversight of practice location and oversees all aspects of workflow management.
• Administrative and functional supervision of all clinical staff members including students, traveling staff members, support providers and medical providers.
• Develops delegates and monitors the Center’s operational goals, and ensures timely completion.
• In collaboration with the Marketing Department, develops a marketing strategy in order to create and implement a comprehensive marketing plan for the Center.
• Ensure appropriate staffing of professional and support staff in regards to patient scheduling and budgetary requirements.
• Communicates effectively with the clinical team to ensure quality of delivered care.
• Facilitates communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members.
• Plans and facilitates medical office meetings to communicate key initiatives and evoke change.
• Participates in medical staff educational programs and meetings.
• Responsible for addressing patient complaints.
• Manages staff schedules and approves time cards for payroll.
• Monitors and evaluates performance of staff members by setting goals and conducting performance appraisals.
• Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to OOMC’s policies.
• Recommends personnel actions, such as promotions, demotions, transfers, and disciplinary actions. Assists in the interpretation of and compliance with Human Resources, Practice-wide, and departmental policies and procedures.
• Assists in the hiring process by interviewing candidates and provides hiring recommendations based upon OOMC’s required competencies and desired behaviors.
• Assures Center’s compliance with relevant OOMC compliance and risk management policies.
• Actively supports Practice’s compliance with medical record keeping, MIPs documentation and reporting requirements.
• Reviews and approves all Center-related invoices for medical and office supplies.
• Assumes responsibility for office budget, reviews Profits and Loss Statements, marketing reports and other operational analyses to help drive growth and efficiency.
• Provides productivity reports to physicians.
• Identify opportunities to increase quality, safety, effectiveness and efficiency in the practice.
• Travel to other satellite locations.

Job description

Summary The Area Manager assumes responsibility for ensuring the cost-effective delivery of quality patient care while striving for continued improvement in operating and financial performance. In conjunction with leadership, the Area Manager plays a key role in the implementation and enforcement of the practice’s strategic plan(s).

Essential Duties and Responsibilities

include the following. Other duties may be assigned as determined by OOMC Management.

• Responsible for the overall service experience and support of medical staff to help deliver clinical excellence to patients.
• Effectively promotes high standards of practice through adherence to policies, protocols and practice guidelines; identifies and corrects deficiencies in medical policies, protocols and guidelines utilizing performance improvement processes.
• Provides oversight of practice location and oversees all aspects of workflow management.
• Administrative and functional supervision of all clinical staff members including students, traveling staff members, support providers and medical providers.
• Develops delegates and monitors the Center’s operational goals, and ensures timely completion.
• In collaboration with the Marketing Department, develops a marketing strategy in order to create and implement a comprehensive marketing plan for the Center.
• Ensure appropriate staffing of professional and support staff in regards to patient scheduling and budgetary requirements.
• Communicates effectively with the clinical team to ensure quality of delivered care.
• Facilitates communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members.
• Plans and facilitates medical office meetings to communicate key initiatives and evoke change.
• Participates in medical staff educational programs and meetings.
• Responsible for addressing patient complaints.
• Manages staff schedules and approves time cards for payroll.
• Monitors and evaluates performance of staff members by setting goals and conducting performance appraisals.
• Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to OOMC’s policies.
• Recommends personnel actions, such as promotions, demotions, transfers, and disciplinary actions. Assists in the interpretation of and compliance with Human Resources, Practice-wide, and departmental policies and procedures.
• Assists in the hiring process by interviewing candidates and provides hiring recommendations based upon OOMC’s required competencies and desired behaviors.
• Assures Center’s compliance with relevant OOMC compliance and risk management policies.
• Actively supports Practice’s compliance with medical record keeping, MIPs documentation and reporting requirements.
• Reviews and approves all Center-related invoices for medical and office supplies.
• Assumes responsibility for office budget, reviews Profits and Loss Statements, marketing reports and other operational analyses to help drive growth and efficiency.
• Provides productivity reports to physicians.
• Identify opportunities to increase quality, safety, effectiveness and efficiency in the practice.
• Travel to other satellite locations.