Area Manager

Hertz; Cedar Park (IL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

40% off Hertz rental

Paid Time Off

Medical, Dental & Vision plans

401(k) employer matching

Parental leave

Employee assistance program

Educational reimbursement & discounts

Pet insurance

Identity theft protection

Critical illness insurance

Perks at works

Job summary

Hertz Local Edition locations require an Area Manager to drive market share, control fleet, and meet profitability targets while delivering exceptional customer service. You’ll train and develop staff across branches and ensure alignment with company policies and regional goals.

In this role, you’ll lead sales initiatives, manage fleet utilization, and build strong relationships with customers and stakeholders.

Qualifications

• Bachelor's degree preferred.
• Minimum of five years of management experience in a customer-focused environment.
• Experience in car rental industry preferred.
• Ability to collaborate with stakeholders across multiple functions and locations.
• Ability to influence and lead teams.
• Strong customer service orientation and communication skills.

Responsibilities

• Achieve operational, revenue and financial objectives while ensuring customer satisfaction.
• Develop and implement local sales and marketing initiatives.
• Train and develop location staff.
• Control vehicle inventory and fleet utilization.
• Create an ownership culture focused on sales and service.
• Provide performance feedback to employees on a semi-annual and annual basis.
• Complete sales calls with Branch staff to increase revenue and market penetration.
• Ensure adherence to corporate policies and procedures.

Skills

Customer service

Leadership

Communication

Sales ability

Influence

Team building

Education

Bachelor's Degree

Job description

The objective of the Area Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, train and develop your team. Responsible for customer and employee relations for Hertz Local Edition locations.

A Day in the Life:

The Area Manager is responsible for ensuring the successful operation of their assigned grouping of Hertz Local Edition branches

The salary range for this position is $65,000.00

What You’ll Do:

The objective of the Area Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, and develop staff. Responsible for customer and employee relations for Hertz, Dollar and Thrifty brands.

1. Achievement of Operational goals, revenue goals and financial objectives as stated in annual Business Planning Ensure unparalleled customer satisfaction
2. Develop and implement local sales and marketing initiatives
3. Training and development of all location employees
4. Ensure efficient utilization and effective control of vehicle inventory. Inspire staff members to reach for high goals, encourage open discussion of ideas for improving theArea’s performance and challenge staff members to develop to their potential.
5. Create an 'Ownership' Culture with a Focus on Sales and Customer Service.
6. Challenge, Encourage and Develop Employees
7. Maintain Effective Employee Staffing
8. Achieve Fleet Utilization and Out of Service Goals
9. Manage Required Administrative Tasks, Controls and Reports.
10. Remain current on all administrative duties according to company policy.
11. Give specific performance feedback to each employee on an semi annual and annual basis.
12. Complete sales calls with Branch staff to develop employees, increase market penetration and increase revenue
13. Ensure all corporate policies and procedures are administered and followed appropriately by all personnel
14. Role model leadership skills.

What We’re Looking For:

• Bachelor’s Degree preferred
• Minimum of five (5) years of management experience in a customer-focused environment preferred
• Previous car rental industry experience preferred.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships
• Commitment to continuous improvement
• Some knowledge of employment and labor laws
• Ability to manage multiple priorities
• Ability to work in a fast paced environment
• Proven sales ability
• Excellent communication and presentation skills
• Strong relationship building skills
• Develop and lead high performing team

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts – Hertz Perks at works, providing discounts for Theme Park Tickets, Gym Memberships & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran