Area Leader

Valet Living; Wilmington (NC); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Company vehicle provided

Health benefits

401k with company match

Paid time off

Tuition reimbursement

Job summary

Valet Living is seeking a field-based Area Leader to supervise nightly waste, recycling, and compost collection across multiple communities. You will lead a team of Service Valets, train staff, monitor performance via dashboards, and ensure on-time service while managing schedules and budgets.

The role blends field work with remote administrative tasks, offering health benefits, 401k with company match, paid time off, and opportunities for career growth.

Qualifications

• Supervisory experience: oversee a team or crew in hands-on environment.
• Organized and detail-oriented: manage schedules, track service, follow up on issues.
• Tech-savvy: comfortable with MS Office and learning new platforms.
• Data-driven: interpret reports and drive decisions.
• Strong communicator: clear verbal and written skills.
• Problem solver: address issues quickly with solutions.
• Education: high school diploma or GED required.
• Valid Driver’s License required.
• Physical: ability to lift up to 50 lbs and work outdoors in varying weather.

Responsibilities

• Lead Your Team: onboard/train Service Valets, provide coaching, conduct safety checks, manage schedules and timecards, and maintain budget adherence.
• Keep Operations Running Smoothly: review service quality at properties, run audits, resolve issues, and use iValet dashboard to track performance.
• Support Daily/Admin Tasks: assist with hiring/training, distribute supplies, monitor staffing levels with Operations Manager, and oversee fleet safety.

Skills

Supervisory Experience

Organized

Tech-Savvy

Data-Driven

Strong Communicator

Problem Solver

High School Diploma or GED

Valid Driver’s License

Physical Stamina

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Supervise Operations. Drive Service Excellence. Grow Your Career.

Valet Living is hiring a field-based Area Leader to help oversee our nightly waste, recycling, and compost collection services.

In this role, you’ll manage a team of 15 to 40 part-time Service Valets across 20 to 40 multifamily communities—ensuring our service runs smoothly, safely, and on time. This is a great opportunity for someone with supervisory experience who enjoys solving problems, using data to drive decisions and keeping operations on track.

Compensation & Work Environment Details:

• Pay Range: $21.50 - $23.00 per hour
• Company Vehicle: provided by the company
• Work Schedule: Sunday - Thursday from 6:00 PM - 12:30 AM core hours, plus two flexible hours to complete your 8-hour shift. (Schedule may vary based on business needs.)
• Work Environment: 70% field-based / 30% remote administrative
• First-week onboarding requires availability during both daytime and evening hours, including online training, onboarding activities, and peer field training. Specific hours will be communicated by your manager.

What You’ll Do:

• Lead Your Team: Onboard and train your team of Service Valets to deliver high-quality waste, recycling, and compost collection services. Provide on-the-job coaching and support, by conducting regular team meetings and safety checks to reinforce best practices and service standards. Manage schedules, approve timecards, and ensure your team stays on track and within budget. Foster a culture of accountability, open communication, and continuous improvement.
• Keep Operations Running Smoothly: Step in when needed to ensure uninterrupted service—service reliability starts with you. Visit properties to review service quality, complete audits, and resolve any issues that come up. Use technology tools like the iValet dashboard to track performance and ensure timely service completion. Respond to resident or property concerns quickly and professionally. Ensure Service Valets have the tools, equipment, and access needed to complete their routes.
• Support Daily and Administrative Tasks: Assist with hiring and training new Service Valets. Pick up and distribute supplies, PPE, and containers as needed. Work with your Operations Manager to monitor staffing levels and manage costs. Help with special projects or service recovery efforts as assigned. Oversee company vehicle maintenance and ensure fleet safety standards are met.

What We’re Looking For:

• Supervisory Experience: At least one-year prior experience overseeing a team or crew in a hands-on environment, preferred.
• Organized and Detail-Oriented: Able to manage schedules, track service, and follow up on issues.
• Tech-Savvy: Comfortable using Microsoft Office Suite and learning new platforms.
• Data-Driven: Strong analytical skills with the ability to interpret reports and make decisions.
• Strong Communicator: Clear verbal and written communication skills.
• Problem Solver: Quick to adapt, address issues, and find solutions.
• Education: High school diploma or GED required.
• Valid Driver’s License: Required, with the ability to operate a company vehicle.
• Physical Requirements: Ability to lift and carry up to 50 lbs. Comfortable walking long distances (including stairs) and working outdoors in varying weather conditions. Tolerant of disagreeable odors (it’s part of the job!)

Why You’ll Love Working with Us:

At Valet Living, we don’t just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you’ll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits:

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of "better tomorrow," which means we invest in our associates with onboarding and training programs.

Valet Living is a portfolio company of the private equity group GI Partners.

http://valetliving.com

Valet Living Associates: Privacy Notice, Effective Date: January 1, 2020

https://www.valetliving.com/applicant-privacy-notice/