Area Installation Specialist - Nashua, NH

The Home Depot; Manchester (NH); On-site; USD 28,000 - 34,000; Full time

Job summary

The Home Depot is seeking an Area Installation Specialist to support the customer experience throughout the install lifecycle. You will perform technical measures, pre-inspection reviews, and job site inspections to ensure quality and THD standards are met.

You will manage multiple install jobs, coordinate with service providers, approve changes, and drive on-time project completion while keeping customers informed and satisfied.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Bachelor’s degree or higher preferred or equivalent experience.

Responsibilities

• 25% Customer Experience - Initiates and maintains regular communication with customers across the install life-cycle; resolves questions or changes; manages open services and care tickets.
• 60% Job Process Management - Manages all jobs in assigned area; conducts measurements, product affirmations, JSIs, badge checks, and ensures scope changes are documented.
• 15% Operations - Handles customer inquiries, resolves services, and uses reports to improve install experience.

Skills

Customer focus

Time management

Negotiation

Problem solving

Collaboration

Education

Bachelor's degree or higher

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose

The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle. This includes performing technical measures, assessing pre-existing conditions, and performing product affirmations The AIS will conduct Job Site Inspections (JSIs) to review quality of work, conduct service provider badging checks, and meet with customers to ensure the install experience is consistent with THD standards. Responsibilities will further include resolving customer complaints, making decisions needed to prevent cycle-time delays, working with service providers to resolve issues, and approving or escalating project changes prior to moving forward. At the end of the install process the AIS will ensure all open items are completed to the customer's satisfaction.

Key Responsibilities

• 25% Customer Experience - Initiates and maintains regular communication with customers across the install life-cycle, ensures timely customer follow-up, and resolves open questions or job changes; Resolves job-in-process items such as scope of work changes, add-labor items, and material needs, and escalates decisions as appropriate; Manages open services and assigned Care Tickets to resolution
• 60% Job Process Management - The AIS manages all jobs from assigned area and product category; This will involve assessing pre-existing conditions, performing product affirmations, and performing technical measures; After the installation begins, the AIS is responsible for performing Job Site Inspections (JSIs) which includes conducting service provider badge checks, inspecting the work to ensure industry construction standards are adhered to, addressing customer questions, ensuring job scope changes are documented, and ensuring the overall install experience is meeting or exceeding the customer's expectations; Manages timely closure of all open services within assigned area
• 15% Operations - Assists in management of customer inquiries across the install life cycle, resolves open services, and resolves jobs-on-hold; Initiates change of scope requests to drive efficient job life-cycle timelines; Uses reporting and related systems to provide overall customer experience and accuracy at install

Direct Manager/Direct Reports

This position typically reports to District Installation Manager

This position has 0 Direct Reports

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must pass pre-employment test if applicable.

Preferred Qualifications

• Construction/home improvement industry experience.
• Prior experience managing residential home improvement install projects.

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

No additional education

Minimum Years of Work Experience

5

Preferred Years of Work Experience

No additional years of experience

Minimum Leadership Experience

None

Preferred Leadership Experience

None

Certifications

None

Competencies

Action Oriented Business Insights Collaborates Communicates Effectively Customer Focus Strong time management and organizational skills Strong negotiating skills Strong business acumen Problem solving and multi-tasking skills Collaborative leadership skills where strong value is placed on partnerships

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

The pay range for this position is between $20.00 - $25.00