Area Food Service Manager - Oklahoma City, Oklahoma

Love's Travel Stops & Country Stores Inc.; Oklahoma City (OK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Flexible Scheduling

401(k) with matching

Road to Success Program

Job summary

Love's Travel Stops & Country Stores Inc. in Oklahoma City, OK, seeks an Area Food Services Manager to oversee restaurant operations across multiple locations. You will lead teams, ensure safety and service standards, and drive guest satisfaction.

The role emphasizes coaching, performance reviews, budget awareness, and maintaining company aesthetics and compliance while traveling periodically to visits. A 5+ year restaurant management background is required.

Qualifications

• 5+ years in a restaurant management position required

Responsibilities

• Oversee operations of multiple restaurant locations and ensure brand standards
• Motivate and lead teams, communicate expectations, and drive performance
• Coach staff through training and development; conduct regular visits and calls
• Ensure customer service excellence and proper facility maintenance and merchandising
• Review service metrics and implement improvements to customer service standards

Job description

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Location: Oklahoma City, OK, US, 73120

At Love's, our values go beyond our name. We look for those same values in our people. Area Food Services Manager at Love's Travel Stops are a critical element to the success of our long-term business strategy.Operations The Area Food Services Manager will help run our business by overseeing all operations in multiple restaurants.This role would include the performance of various daily and strategic managerial duties by overseeing, directing, and coordinating activities around the location to better serve customers.

How You Will Fit In

• Motivate team through a compelling vision and direction to encompass Love’s Core values
• Communicate clear expectations and hold the store teams accountable to achieving all brand, performance and behavior standards
• Effectively manage employee development with feedback and training opportunities
• Conduct regular quarterly visits and weekly conference calls for each location
• Provide exceptional customer service and verify that Restaurant Managers are doing the same
• Oversee the interior and exterior condition of each restaurant to ensure it is meeting established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures
• Responsible to review all service metrics and reports to teach and coach for improved Customer Service standards, including but not limited to: SOS Ranking Reports, Drive Thru SOS Reports, Mystery Shops, Driver Panel, etc.
• Maintain personal grooming and company uniform standards
• Maintain company attendance standards
• Other tasks as assigned

Coaching & Development

• Address employee issues in an appropriate and timely manner. Collaborate with District Manager as necessary to manage employee issues
• Develop an effective succession plan that leads to internal promotions
• Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
• Ensure that all employees follow Love’s safety procedures while using a sharp knife, a food slicer, toaster, oven, fryers, and other food preparation tools and appliances
• Responsible for protecting company assets with various audit processes and ensure that all cash handling and Love’s policies and procedures are being followed by all employees
• Proactively seek personal learning and development opportunities

Experience Required

• 5+ years in a restaurant management position required

Benefits That Can't Be Beat

• Medical/Dental/Vision and Life Insurance Plans
• Flexible Scheduling
• Road to Success Program for career development
• On-the-job training
• Quarterly Bonus & Profit Sharing
• Holiday pay
• 401(k) with matching contributions
• Adoption Assistance
• Company Vehicle/Laptop/Mobile Phone
• Pet Insurance
• Employee Assistance Program

Typical Physical Demands

• Regularly required to talk and hear
• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
• Occasional lifting of up to 50lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste.

Travel Requirements

Periodic travel nationally will be required.

Grow Far with Love's

As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love’s, all roads lead to success!

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.