Area Facilities Manager

Dutch Bros Coffee; Virginia (IL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Dutch Bros Coffee is hiring an Area Facilities Manager to support 30–50 shops from a field-based position. You will drive operational excellence, run warranty walks, and oversee initiatives like GlacierGrid and QR tagging while coordinating with vendors and Design and Construction.

This entry-level development role includes training for new operators and a clear promotion path. You will conduct regular shop visits, manage budgets, and participate in quarterly business reviews to lift performance

Qualifications

• 1–3 years of experience in facilities, construction, operations, or multi-unit retail/hospitality management.
• Strong understanding of basic building systems and equipment (HVAC, electrical, plumbing).
• Ability to travel frequently within the region (100+ shop visits/year).
• Valid driver's license and clean driving record.

Responsibilities

• Perform shop visits in the assigned region 2x per year, with a minimum of 100 visits annually.
• Address issues raised by shop leadership and plan effective corrective actions.
• Execute 1-year warranty walks with 3 hours per location to verify brand standards.
• Lead department initiatives (GlacierGrid, bee mitigation, QR asset tagging).
• Provide feedback to Design and Construction for improvements; conduct quarterly business reviews.

Skills

Analytical Thinking

Administrative Process

Problem Solving

Deadline Management

Time Management

Interpersonal Relationships

Communication

Workplace Organization

Prioritization

Multitasking

Job description

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.Position OverviewThe Area Facilities Manager (AFM) is an entry-level, field-based role responsible for supporting 30–50 shops by ensuring operational excellence, executing departmental initiatives (such as GlacierGrid, bee mitigation, and QR asset tagging), and conducting shop visits and 1-year warranty walks. The AFM plays a key role in new operator training, DBOA responsibilities, punch walks, and providing actionable feedback to Design and Construction for continuous improvement. They will manage budgets, oversee service providers, and lead quarterly business reviews to drive performance. Designed as a 9–12 month development role, the AFM position helps build Facilities talent in new and growing markets with a clear promotion path.Key ResponsibilitiesPerform shop visits in the assigned region 2x per year, with a minimum of 100 shop visits per yearAddress issues brought forth to Facilities Management by shop leadership, create an effective plan to addressExecute 1-year warranty walks (final punch walk for a new shop), spending a minimum of three hours per location to ensure construction meets brand standards and to identify any outstanding issues or quality concerns that may have been previously overlooked.Responsibility to execute department initiatives (including GlacierGrid, bee mitigation execution, QR asset tagging)Dutch Bros opening approval responsibilities includes new operator training to help determine shop readiness to serve customers, and identify items from the original punch walk that have been properly completed or corrected.Provide feedback loop to Design and Construction for building, equipment, and site improvement. Examples of feedback loop include: La Marzocco PB power requirements and dumpster enclosure concrete pad extensionsPerform budget and service provider managementHold quarterly business reviews with significant regional and local service providers to drive improvements in key performance indicator resultsOther duties as assignedSkillsAnalytical ThinkingAdministrative ProcessProblem SolvingDeadline ManagementTime ManagementInterpersonal RelationshipsCommunicationWorkplace OrganizationPrioritizationMultitaskingJob Qualifications1–3 years of experience in facilities, construction, operations, or multi-unit retail/hospitality management, QSR preferredStrong understanding of basic building systems and equipment (e.g., HVAC, electrical, plumbing, food service equipment)Proven ability to conduct detailed site walks, document findings, and follow up on action itemsAbility to travel frequently within assigned region (100+ shop visits/year expected)Valid driver's license and clean driving recordSelf-starter with a proactive, solution-oriented mindsetExperience in budget tracking or vendor management is a plusPassion for the Dutch Bros mission and values, with a desire to grow within the companyRequired to live within the region per shop assignment. Exceptions might include residence in Oregon to support Northern and Central CaliforniaLocation Requirement:This position is eligible for remote work in Georgia, North Carolina, South Carolina, Virginia, Kentucky, and Alabama.Physical RequirementsMobility and Physical Tasks: Ability to occasionally move or lift items up to 25 pounds, such as files or equipment, which may be necessary while working in various office environments or while traveling. Must be able to sit for extended periods of time while traveling. Must be able to stand, stretch, twist, and reach.Travel and Office Environment Adaptability: Must be able to work effectively in diverse environments including various offices and hotel rooms and adapt to different settings while traveling, including driving or flying.Effective Communication: Must be able to communicate effectively in both written and verbal forms to perform job duties, including during travel or remote work situations.Vision Requirements: Vision must be good or correctable to ensure the ability to perform essential job duties, such as reading documents, navigating travel routes, and utilizing office technology.Hearing Requirements: Hearing must be good or correctable to facilitate understanding of spoken information and effective communication, both in office settings and during travel.Reading and Writing: Ability to read and write in English is essential for processing paperwork, documenting travel-related activities, and following up on necessary actions.Technology Proficiency: Constantly operates a computer and other office productivity machinery (e.g., calculators, copy machines) to perform job functions effectively, including while traveling.Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office or remote communication tools.Compensation:DOEIf you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!