Area Director of Operations

Team Select Home Care; Olympia (WA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Referral program

Job summary

Team Select Home Care is seeking an Area Director of Operations to lead recruitment, staffing, retention, and sales across multiple offices. You will supervise internal staff and work with clinical leadership to meet financial and operational goals and ensure compliance with company policies.

The role reports to the Regional VP and GM of Long Term Care, requiring strong leadership, travel, and a track record in healthcare operations.

Qualifications

• Leadership capabilities in sales and operations.
• Excellent organizational skills with attention to details and follow-up.
• Travel required.
• Ability to supervise and mentor staff across locations.

Responsibilities

• Ensure recruitment, hiring and retention of field and office staff.
• Oversee operational, financial and sales performance of assigned offices.
• Collaborate with clinical leaders to meet budgets and performance goals.
• Maintain strong relationships with clients, staff, and agencies.
• Provide leadership and direction to the branch Director of Operations.

Skills

Leadership

Sales

Operations

Public relations

Interpersonal skills

Organizational skills

Computer skills

Travel

Education

Bachelor’s degree in Business/Marketing/Communications/Provider Relations (preferred)

Health care supervisory experience

Job description

The Area Director of Operations (ADO) is responsible for ensuring proper external recruitment, staffing and retention of field and office staff along with sales. The ADO works closely with the clinical management team to provide supervision and direction to internal staff in multiple locations to achieve the office’s financial/operational goals, objectives, and standards of performance. In this role, you will report to the Regional VP and GM of Long Term Care Division.

Duties/Responsibilities:

• Ensures that capable field and office staff are recruited, hired, and retained
• Ensures the overall operational, financial and sales success of assigned offices
• Works closely with the clinical leaders to attain the agency goals regarding finances, budgets, staffing, outcomes, and operations
• Maintains excellent relationships with all internal and external customers and agencies
• Displays effective leadership and relationship building skills
• Develops and refines business acumen, leadership, and all aspects of customer service for internal operations staff
• Ensures adherence to the policies and procedures of company, and holds staff accountable for carrying out the duties and processes as outlined in company directives/manuals
• Ensures cost containment, effective utilization of staff within staffing guidelines
• Demonstrates an ability to identify and solve problems with initiative/good judgment to reach quality decisions
• Mentors and supervises the branch Director of Operations (DOO)
• Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships
• Meets all deadlines on special projects as assigned
• Maintains confidentiality of all employees, patient/client, and company issues
• Adheres to and promotes the Compliance Plan; contributes to quality initiatives through the Quality Assurance Performance Improvement (QAPI) process
• Ensures compliance with all State, Federal, local, accrediting bodies and company standards pertaining to staffing/intake, recruitment, screening, hiring process and retention
• Ensures that human resources/compliance requirements are met for all staff
• Ensures that all staff are oriented with policies and guidelines
• Covers for DOOs and other branch operations duties, when necessary
• Performs all other job duties as assigned

Required Skills/Abilities/Knowledge:

• Demonstrated leadership capabilities in sales and operations
• Achieves targeted goals and revenues
• Excellent public relations ability, interpersonal skills, and professional telephone manner
• Complies with accepted professional standards and practice with all associated governing agencies
• Excellent organizational skills with attention to details and consistent follow-up
• Excellent business decorum and appearance
• Excellent computer skills
• Travel required

Education/Experience/Licenses/Certifications:

• Bachelor’s degree in Business/Marketing/Communications/Provider Relations (preferred)
• Minimum of two years health care experience required in a supervisory/management capacity

Physical Requirements:

You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations. The duties and responsibilities herein describe the general nature and level of work required. They are not intended to be construed as a complete list of all duties, responsibilities and skills required to meet requirements for this position. Requires the ability to write, dictate or use a keyboard to communicate directives Utilizes proper body mechanics in various environments Requires the ability to function in multiple environments due to travel requirements

FLSA Status:

Exempt

EEO Status:

First/Mid-Level Officials and Managers

Benefits + Perks of Joining the Team

• Select Family Medical, Dental, and Vision Insurance Paid Time Off and Paid Sick Time 401(k) Referral Program Pay Range: $100,000 - $130,000 / salary with bonus

Team Select Home Care reserves the right to change the above job description and qualifications without notice.

Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law.

Team Select Home Care is an employment‑at‑will employer.

Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in‑home care.

Founded in 2008, our mission is to change lives for the better.

We advocate for families in need, treat our patients like the heroes they are, and empower our team members to make a meaningful difference every day.

We specialize in long‑term adult and pediatric private duty nursing, personal care services and family caregiving programs, all with a personalized, patient‑centered approach.

Our commitment to excellence is reflected in everything we do, from the way we care for our patients, to how we support our team.

We believe that our employees are the heart of our mission, and we’re dedicated to your growth and well‑being.

At Team Select, you’ll find opportunities for continuous training, career advancement, and professional development.