Area Director of Operations

The Friendly Toast; Exeter (NH); On-site; USD 90,000 - 130,000; Full time

Job summary

The Friendly Toast is seeking an Area Director to oversee a designated group of restaurants in New Hampshire. You will drive sales, profitability, and guest satisfaction while ensuring operational excellence and team development.

Reporting to the COO, you will lead General Managers, conduct site visits, monitor KPIs, and implement strategic plans to improve performance across the region.

Qualifications

• Experience in multi-unit restaurant leadership and operations.
• Strong communication and people management skills.
• Ability to travel 75% of workweek and manage budget-focused initiatives.

Responsibilities

• Provide strategic leadership and support to General Managers within the assigned area.
• Conduct regular site visits to assess restaurant performance and ensure compliance with brand standards.
• Monitor KPIs including sales, profitability, guest satisfaction, and employee engagement.
• Develop and implement action plans to address operational challenges and improve performance.
• Ensure consistent execution of brand standards and service protocols.

Job description

Description

Job Title: Area Director

FLSA Classification: Exempt

Reports to: COO

Direct Reports: General Managers

Position Summary: The Area Director will be responsible for the overall performance of a designated group of restaurants. This role will focus on driving sales, profitability, and guest satisfaction while ensuring operational excellence and team development.

Responsibilities

Operations Management

• Provide strategic leadership and support to General Managers within the assigned area.
• Conduct regular site visits to assess restaurant performance, identify areas for improvement, and ensure compliance with company standards.
• Monitor key performance indicators, including sales, profitability, guest satisfaction, and employee engagement.
• Develop and implement action plans to address operational challenges and improve performance.
• Ensure consistent execution of brand standards and service protocols.
• Responsible for budget attainment within your region.

Team Leadership and Development

• Recruit, hire, and onboard high-performing General Managers and support FOH management hiring.
• Provide ongoing training and development to General Managers and their teams.
• Conduct performance reviews and provide constructive feedback.
• Foster a positive and collaborative work environment that promotes teamwork and employee engagement.
• Address employee concerns and resolve conflicts effectively.

Financial Management

• Monitor and analyze financial performance, including sales, costs, and profitability.
• Develop and implement strategies to improve financial performance.
• Assist General Managers with budgeting, forecasting, and inventory management.
• Ensure compliance with all financial policies and procedures.

Guest Experience

• Ensure a positive and memorable dining experience for all guests.
• Respond to guest feedback and complaints promptly and effectively.
• Identify and implement strategies to enhance the guest experience.
• Promote the brand and build strong relationships with the local community.

Position Requirements

• Travel to restaurants as needed and at least 75% of your work week
• Excellent oral and written communication skills.
• Strong interpersonal and communication skill and the ability to communicate across all levels of the organization.
• Must be flexible and able to manage multiple projects with a strong attention to detail.
• Must be self-motivated, results driven, able to handle multiple tasks in a time-sensitive environment, flexible, willingness to understand the business, and possess proven organization and critical thinking skills.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Friendly Toast is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.