Area Director- DD / IDD Services

Dungarvin inc; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401 K plan with employer match

PTO that increases with tenure

Medical, dental, and vision insurance

Employee discount programs

Employee Assistance Program

Opportunities within the organization

Job summary

A provider of support services is seeking an Area Director to oversee programs for individuals with disabilities in Indiana. This role involves providing leadership, strategic direction, and operational oversight, ensuring high-quality services while managing budget and compliance. The ideal candidate will have a bachelor's degree, extensive supervisory experience, and a strong understanding of disability services. The position offers diverse responsibilities with opportunities for professional growth and impactful community engagement.

Qualifications

• 2+ years of supervisory (mid-to-upper management) experience.
• 5 years experience in residential programs or services for individuals with disabilities.
• Multi-site or multi-state management experience.
• Valid driver’s license with a driving record that meets agency insurance requirements.

Responsibilities

• Lead and manage program directors and support staff.
• Oversee financial performance and budgets.
• Ensure compliance with licensure and certification.
• Supervise program development and staff training.
• Represent Dungarvin in workgroups and committees.
• Assess organizational risk and implement protocols.
• Respond to customer and employee concerns.

Skills

Leadership

Decision Making

Organization & Time Management

Problem-Solving

Adaptability

Customer-Centric Mindset

Communication

Education

Bachelor’s degree in a related field

Job description

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services in nationally, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

Join our nationwide family and let us help you achieve your unique goals and dreams.

What We Offer:

• Work Schedule: Typically, 8 AM – 5 PM EST, with flexibility as needed to meet deadlines or support initiatives across U.S. time zones. Some travel is required, for intermittent and extended overnight trips.
• 401 K plan with up to 3% employer match after one year of service.
• Time Away: PTO that increases with tenure, PTO donation options.
• Insurance & Health: Medical, dental, vision (domestic partners eligible for dental), pet insurance, long-term disability & life insurance at no cost, plus supplemental insurance options, FSA, and HSA
• Employee Perks: National Brand Discounts, Employee Referral Program.
• Employee Assistance Program and access to Tapcheck (get 50% of your pay before payday)
• Job Mobility: Opportunities within Dungarvin’s 15 states of service

Job Description

What You Will Do:

The Area Director - DD/IDD Servicesoversees all programs and services in the assigned geographic region. You’ll provide leadership, strategic direction, and operational oversight to ensure high-quality services for individuals with disabilities while expanding and developing new business opportunities. This role includes budget management, staffing, licensing, policy development, marketing, and proposal preparation. You’ll work closely with program directors, support staff, and the state management team to drive excellence and ensure compliance across the organization.

Responsibilities:

• Lead and manage program directors and support staff, fostering teamwork and ensuring high-quality service delivery.
• Oversee financial performance, budgets, and accounts receivable while anticipating and addressing fiscal challenges.
• Ensure compliance with licensure, certification, and contract requirements.
• Supervise program development, staff training, and the implementation of support plans for individuals served.
• Expand and develop new and existing business units within the assigned area.
• Represent Dungarvin in local, state, and regional workgroups, committees, and partnerships.
• Assess organizational risk and implement risk management protocols to protect the company and those we serve.
• Respond to customer and employee concerns, providing guidance and support to resolve issues promptly.

Qualifications

What Makes You a Great Fit:

• Bachelor’s degree (BA or BS) in a related field is required.
• 2+ years of supervisory (mid-to-upper management) experience.
• 5 years experience in residential programs or services for individuals with disabilities.
• Multi-site or multi-state management experience.
• Valid driver’s license with a driving record that meets agency insurance requirements.

Nice-to-Haves:

• PMP (Project Management Professional) or CPM (Certified Program Manager).
• Financial management or nonprofit management certifications.
• CSP or CHST (safety certifications, for residential program environments).
• Experience in program development, marketing, and business expansion.
• Knowledge of Indiana-specific disability service regulations, including licensing, Medicaid compliance, and residential/community program standards.

Additional Information

Skills Crucial for Success:

• Leadership: Inspire, guide, and mentor program directors and staff.
• Decision Making: Evaluate complex situations and implement sound, timely solutions.
• Organization & Time Management: Manage multiple programs, projects, and priorities effectively.
• Problem-Solving: Identify operational or service challenges and implement corrective actions.
• Adaptability: Thrive in a dynamic environment with evolving programmatic, staffing, and operational needs.
• Customer-Centric Mindset: Ensure the needs of individuals served remain central to all decisions
• Communication: Clearly convey expectations, provide feedback, and build relationships with staff, families, and external stakeholders.

Why You’ll Love This Job:

This is your opportunity to lead and shape services for individuals with disabilities in Indiana while working in a collaborative and mission-driven environment. You’ll have the autonomy to drive operational excellence, mentor a talented team, and make a meaningful impact on the lives of the people and families we serve. With a dynamic mix of leadership, strategy, and community engagement, no two days are the same—and your contributions will be visible and valued every step of the way.

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.