Area Customer Experience Specialist-Float - (Coloma, MI)

0101 The Huntington National Bank; United States; Hybrid; USD 42,000 - 65,000; Full time

Job summary

Huntington is seeking an Area Customer Experience Specialist to support multiple branches within a region. You will retain and grow customer relationships by identifying financial goals and recommending deposit, loan, and other banking services.

The role requires traveling between branches and adapting to daily location changes. You’ll educate customers on bank technology, process transactions accurately, and ensure excellent service while following policies and risk guidelines.

Qualifications

• Customer service experience in a retail/branch setting.
• Ability to guide customers on deposits, loans, and banking products.
• Strong communication and interpersonal skills.
• Comfort with online/mobile banking tech and ATM usage.

Responsibilities

• Provide coverage across branches, assisting customers and cross-selling when appropriate.
• Process transactions accurately while maintaining cash controls.
• Deliver excellent service and resolve issues for customers.
• Educate customers on deposits, loans and bank technology.
• Adhere to security, risk, and regulatory policies.
• Support colleagues at multiple branches as needed.
• Travel between local branches as required.
• Perform additional duties as assigned.

Skills

Customer service

Branch banking

Communication

Sales orientation

Tech literacy

Education

High School Diploma or GED

Bachelor’s degree

Tools

N/A

Job description

Job Summary

As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a dedicated centralized leadership team that provides consistent coaching and skill development to help progress colleagues in their career. An Area Customer Experience Specialist is a financial concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently to provide exemplary customer service while educating customers on bank products, services and technology. In addition, an Area Customer Experience Specialist is also a resource to support colleagues in a branch helping to provide consistent and seamless experiences. Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.

Duties & Responsibilities

• Responsible for providing coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance helping people along their financial journey and referring customers to other areas of the bank, as needed.
• Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily.
• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on deposits, loans and provide support for any service or account maintenance issues.
• Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• NMLS licensing available as part of career development
• Notary licensing preferred.
• Be dependable and adaptable traveling to multiple branch locations throughout the week
• Perform other duties as assigned.

Basic Qualifications

• High School Diploma or GED
• Minimum of 1 year customer service and branch banking experience.

Preferred Qualifications

• Bachelor’s degree
• Cash Handling
• Career minded individuals that want to join an organization where they can gain experience and build a career.
• Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Military service in administration, contracting, civil affairs or similar roles

Employment Details

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Workplace Type: Office

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.

Equal Opportunity Statement

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Company Culture

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

Accessibility

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