Area Customer Experience Specialist

Huntington National Bank; Wintersville (OH); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Huntington National Bank is looking for an Area Customer Experience Specialist (ACES) in Wintersville, Ohio to provide exceptional support to branches. This position focuses on enhancing customer interactions and retention, ensuring service excellence while educating customers on banking solutions.

Ideal candidates should have at least a high school diploma and prior customer service experience in banking. A flexible work arrangement may be available for those who travel between branches, as dependability is crucial in this role.

Qualifications

• 1+ year of customer service experience in a banking environment.
• Strong customer relationship management skills.
• Dependable with reliable transportation for branch travel.

Responsibilities

• Provide coverage for customer transactions and solutions across branches.
• Educate customers on various banking products and services.
• Maintain accurate cash controls and balance daily transactions.

Skills

Customer service skills

Banking knowledge

Technology proficiency

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

Summary

As an Area Customer Experience Specialist (ACES), you will provide a best‑in‑class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi‑branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a dedicated centralized leadership team that provides consistent coaching and skill development to help progress colleagues in their career.

Duties & Responsibilities

An Area Customer Experience Specialist is a financial concierge for our walk‑in customers. You are responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently to provide exemplary customer service while educating customers on bank products, services and technology. In addition, an Area Customer Experience Specialist is also a resource to support colleagues in a branch helping to provide consistent and seamless experiences.

• Provide coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance helping people along their financial journey and referring customers to other areas of the bank, as needed.
• Process customer transactions accurately and efficiently, maintaining proper cash controls and balancing daily.
• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on deposits, loans and provide support for any service or account maintenance issues.
• Show strong comfort level with technology, educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Possess NMLS licensing as part of career development (preferred).
• Notary licensing preferred.
• Be dependable and adaptable while traveling to multiple branch locations throughout the week.
• Perform other duties as assigned.

Basic Qualifications

• High School Diploma or GED.
• Minimum of 1 year of customer service and branch banking experience.

Preferred Qualifications

• Bachelor’s degree.
• Experience with cash handling.
• Career‑minded individuals that want to join an organization where they can gain experience and build a career.
• Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Military service in administration, contracting, civil affairs or similar roles.

Exempt Status

No – eligible for overtime pay.

Workplace Type

Office.

Workplace Policy

Our Approach to Office Workplace Type: Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Equal Opportunity

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice

Visit Huntington's Career Web Site for more details.