Area Customer Experience Coordinator

Ricoh USA, Inc.; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Monthly stipend

Mileage reimbursement

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh USA, Inc. in Charlotte, NC is seeking an Area Customer Service Coordinator to support on-site client operations across multiple sites.

You will coordinate daily services, client onboarding, and service expansions while maintaining a customer-centric focus and data-driven improvement. Responsibilities include coverage at client locations, mail and print services, reception, shipping, printer fleet management, and travel within the 40–50 mile radius.

Qualifications

• High school diploma and at least 12 months of relevant work experience.
• Must be flexible to travel between client locations within a 40–50‑mile radius.
• Shifts 7am–7pm with possible overtime including weekends depending on location.
• Regular use of a personal vehicle with valid license and insurance.

Responsibilities

• Provide coverage across multiple client sites with high-quality service delivery.
• Deliver on-site business services including mail, print, hospitality, and reception support.
• Manage shipping/receiving, courier coordination, and printer fleet.
• Travel locally to post offices and satellite offices as needed.
• Collaborate with management to improve operational processes using data.
• Assist with onboarding new accounts and service expansions for Field Implementation Managers.
• Maintain a service-first mindset and build strong customer relationships.

Skills

Customer service

Communication

Data-driven

Flexibility

Travel

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Ricoh USA, Inc. in Charlotte, NC is seeking an Area Customer Service Coordinator to support on-site client operations across multiple sites.

You will coordinate daily services, client onboarding, and service expansions while maintaining a customer-centric focus and data-driven improvement. Responsibilities include coverage at client locations, mail and print services, reception, shipping, printer fleet management, and travel within the 40–50 mile radius.