Area Business Analyst- (Southeast Area)

thyssenkrupp Elevator; Atlanta (GA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Job summary

TK Elevator is seeking an experienced Area Business Analyst in Atlanta, GA to ensure regional processes are standardized and effectively executed. You will serve as the primary liaison for management, staff, and external customers on Operations system issues and new rollouts.

You will support the Regional President with calendar management, travel planning, and compliance. Strong MS Excel/PowerPoint skills and CRM experience are required to drive process improvement and regional reporting.

Qualifications

• Bachelor’s Degree preferred and 5 years related experience in executive/office management or equivalent.
• Advanced skills in MS Excel, Access and PowerPoint, with the ability to build, modify and manipulate complex spreadsheets and databases.
• Experience with a customer relationship management tool is preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and multi-task with limited supervision.

Responsibilities

• Function as the primary contact for management, end-users and programming staff on issues related to the Operations system and new system roll-outs across branches.
• Provide executive support to the Regional President, including calendar management, expense reports, travel plans, itineraries and presentation preparation.
• Serve as escalation point for branches on processes and procedures and provide guidance as needed.
• Train and develop Branch Admin Staff and new employees.
• Create and maintain business process documents and best practices.

Skills

Communication

Independence

Multi-tasking

Presentation

Education

Bachelor’s Degree preferred

Tools

MS Excel

MS Access

PowerPoint

CRM tool

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Area Business Analyst in Atlanta, GA.

The Regional Administrator and Business Analyst (RBA) ensures that all region employees are properly trained in all Regional/Branch processes and procedures to effectively execute their job responsibilities consistently throughout the Region. The RBA is responsible for managing regional programs, projects, system roll outs and process changes throughout the region. Provides support to the Regional President with meetings, presentations and interacting with internal and external customers.

ESSENTIAL JOB FUNCTIONS:

• Function as the primary contact for management, end-users and programming staff on all issues related to the Operations system, any/all new system roll-out and implementation and solve problems associated with any system implementations across all branches
• Completes a broad variety of executive support for the Region President including managing calendar meetings; completing expense reports; composing and preparing correspondence; managing complex and detailed travel plans, itineraries and agendas and preparing presentations and documents for meetings.
• Provide functional expertise and consultation to the users. Serve as the escalation for the branches when help and clarification on processes and procedures, as needed.
• Assist/Manage/Train/Develop Branch Admin Staff and new employees
• Create and update business process documents and maintain documentation and lessons learned, best practices, and quality improvement documentation.
• Communicates between Shared Services and the branches to ensure that proper processes are being followed
• Fosters a culture of compliance by ensuring organizational processes are followed and function efficiently throughout the region
• Provides the following program and reporting support:
• Reviews/manages headcount report monthly and manages changes as needed via reporting for direct employees.
• Maintains region organizational charts monthly for all internal moves & and external replacements
• Reviewing and analyze branch compliance towards service excellence goals through regular audits of Sales/Customer tracking Systems & Tools (such as customer visitations, quality audits, capital planning, TK Extend, expired opportunities and pipeline management). May also manage on hold reports, retrofits and inventory control
• Review and consolidate monthly regional Net Promoter Scores post-closing and follow up with appropriate parties confirming customer engagement
• Analyze and prepare forecasts for booking and quoting activity. Includes reviewing sales reports; identify top and under performers
• Managing monthly reporting including consolidation and reconciliation of Growth Report to verify booking and jobs cancelled ensuring risk or loss cases created/assist with submission; regrading retrofit; consolidated risk reports
• Support Branch Managers with analyzing, capturing/communicating quarterly sales performance by tracking and maintaining the sales matrix.
• Reviews Profit and Loss, budget and other financial reports to monitor performance within the region to ensure monthly goals are met or exceeded and cancellations are controlled.
• Oversite and management in reviewing/auditing the fleet report, review inappropriate use and elevate
• Review and facilitate regional New Installation Maintenance reviews on a monthly basis.
• Overseeing and auditing the dispatching of dispatching notes
• Assist with Inventory, as well as submission of updating the ledger
• Oversee and audit the mass escalation report on an annual basis assist Branch with updating their contractual billing rates
• Coordinator for college recruiting program and serve as the liaison with Talent Acquisition team, college career placement office, business captains, and students who are candidates.
• Works with Human Resources and Regional Leadership to help organize/facilitate consistent onboarding and evaluation of region Sales and Operations Trainees.
• Assist Shared Services with payroll, extra billing, repair backlog/billing and other issues to meet the demands of the Shared Service Center, as needed.
• Managing customer and vendor relations including managing local community outreach initiatives and engagement activities.

EDUCATION & EXPERIENCE:

• Bachelor’s Degree preferred and 5 years related experience working in executive/office management; or an equivalent combination of education and work experience.

• Advanced skills in MS Excel, Access and PowerPoint, with the ability to build, modify and manipulate complex spreadsheets and databases.

• Experience with a customer relationship management tool is preferred.

• Excellent verbal and written communication skills.

• Ability to work independently and multi-task with limited supervision.

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at [e-mail] or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice‑free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier‑free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond