Architecture & Design Operations Coordinator

Choice Hotels International

North Bethesda (MD)

Hybrid

USD 76,000 - 89,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

PTO and holidays

Retirement benefits

Hotel discounts

Job summary

Choice Hotels International is seeking an Architecture & Design Operations Coordinator in North Bethesda, MD. You will support the Architecture team with project intake, reviews, and reporting, while running on-site Design Lab operations and coordinating prototypes, product testing, and vendor activities.

The role partners with Development, Opening Services, Facilities, and franchisees to resolve issues, improve workflows, and advance strategic initiatives within the Design organization.

Qualifications

Bachelor's degree in Business Administration, Project Management, Architecture, Interior Design, Construction Management, Hospitality Management, or related field.
2-4 years of experience in project coordination, operations, architecture and design, construction, or related field.
Experience coordinating multiple projects and priorities in a fast-paced environment.
Strong organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently while effectively managing competing priorities.
Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
Experience utilizing project management and CRM platforms such as Smartsheet and Salesforce.

Responsibilities

Manage architectural project intake and allocation by assigning new projects to Architecture team members.
Coordinate architectural review workflows by routing submissions and monitoring timelines.
Prepare and maintain compliance, project pipeline, review status, and other reports.
Serve as primary coordination point for franchisees, Owners, and external consultants.
Maintain project portals, document-management systems, and workflow documentation.
Identify and recommend process improvements to strengthen workflows and visibility.
Manage day-to-day on-site operations of the Design Lab.
Coordinate prototype installation buildouts, product testing, and logistics.
Partner with Facilities and vendors to coordinate maintenance and improvements.
Maintain Design Lab inventory and supporting documentation.
Schedule vendor visits, meetings, and on-site events.

Skills

Bachelor's degree

2-4 years experience

Project coordination

Operations

MS Office

Smartsheet

Salesforce

Communication skills

Education

Bachelor's degree

Tools

Smartsheet

Salesforce

MS Office

Job description

JOB SUMMARY

The Architecture & Design Operations Coordinator supports the successful execution of operational activities across the Architecture team and broader Design organization. This role coordinates architectural project intake and review workflows, departmental reporting, and the on-site operations of Choice’s Design Lab, where architectural strategies, products, and prototypes are evaluated. The Coordinator partners with Development, Opening Services, Facilities, the broader Design team, Owners, franchisees, vendors, and external consulting firms to maintain timely and consistent project execution. Working closely with department leadership, this role identifies operational roadblocks, improves processes, and supports initiatives aligned with the company’s growth and strategic objectives.

RESPONSIBILITIES

Architectural Process Coordination

Manage architectural project intake and allocation by assigning new projects to Architecture team members, maintaining project tracking tools, and serving as the primary coordinator throughout the intake process.
Coordinate architectural review workflows by routing submissions, monitoring progress and timelines, and helping ensure contractual and departmental service-level expectations are met.
Prepare and maintain compliance, project pipeline, review status, and other architecture-specific reports; track milestones, contractual deadlines, risks, and overall project progress.
Serve as a primary point of coordination for franchisees, Owners, and external architecture and design consultants by communicating review status, facilitating information exchange, and supporting timely issue resolution.
Maintain project portals, document-management systems, tracking tools, and workflow documentation so project information remains accurate, current, and accessible to appropriate stakeholders.
Identify and recommend process improvements that strengthen workflow efficiency, reporting accuracy, operational consistency, and project visibility.

Design Lab Operations

Manage the day-to-day on-site operations of Choice’s Design Lab, keeping the space organized, functional, and prepared for product evaluations, prototype installations, and cross-functional design initiatives.
Coordinate prototype installation buildouts, product testing, sample logistics, material deliveries, and related activities that support design development and validation.
Partner with internal teams, Facilities, and external vendors to coordinate maintenance, installations, and improvements to the Design Lab.
Maintain Design Lab inventory, equipment, storage areas, samples, and supporting documentation so resources remain current, accessible, and operational.
Schedule and coordinate vendor visits, material evaluations, stakeholder meetings, executive tours, and other on-site events to support an organized and productive experience for internal and external partners.

Department Operations and Strategic Initiative Coordination

Support department leadership in planning, prioritizing, and executing strategic initiatives through project plans, action trackers, executive status reports, milestone tracking, and other visibility tools.
Coordinate cross-functional deliverables, monitor progress, identify potential roadblocks, and escalate issues as appropriate to help keep initiatives on schedule.
Contribute to continuous-improvement efforts by identifying opportunities to strengthen departmental workflows, operational processes, reporting, and design documentation.
Manage nondisclosure agreement documentation and related processes for pre-contract projects, including timely execution and appropriate recordkeeping.
Provide operational and administrative support to the Architecture and Design teams based on evolving departmental priorities.

QUALIFICATIONS

Required Qualifications

Bachelor's degree in Business Administration, Project Management, Architecture, Interior Design, Construction Management, Hospitality Management, or a related field, or an equivalent combination of education and work experience.
2-4 years of experience in project coordination, operations, architecture and design, construction, or a related field.
Experience coordinating multiple projects and priorities in a fast-paced environment.
Strong organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently while effectively managing competing priorities.
Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
Experience utilizing project management and CRM platforms such as Smartsheet and Salesforce.

Preferred Qualifications

Experience supporting architecture, interior design, hospitality development, construction, or product design teams.
Experience with process improvement initiatives and project management methodologies.
Familiarity with collaboration and workflow-management tools such as Monday.com and Miro.
Experience within the hospitality, architecture, or design industry.

COMPENSATION & SALARY RANGE

The salary range for this position is $75,553 - $88,886. Pay ranges listed are what Choice Hotels reasonably expects to pay. Actual pay may be higher or lower and ranges may be adjusted in the future. Pay positioning within the range is influenced by factors including—but not limited to—education, experience, skills, certifications, performance, geographic location, business needs, seniority, and travel requirements.

LOCATION & WORK SCHEDULE

This role is based at our corporate headquarters in North Bethesda, Maryland, and follows a hybrid work schedule, requiring regular in-office collaboration alongside remote work flexibility.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice’s Cultural Values