Arcade Maintenance Technician — Safe, Guest-Focused Tech

Wilderness Resort; Northern (KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Wilderness Resort in Wisconsin Dells, Wisconsin is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team. The Arcade Technician is responsible for assisting the Attractions Managers during their scheduled shifts in the repair and maintenance of all equipment, while providing a safe and fun environment for visiting guests.

This is a full-time position with day, night and weekend availability, requiring strong guest service and safety

Qualifications

• Excellent customer service and communication skills.
• Ability to work day, night and weekend shifts.
• Ability to handle cash transactions and safety procedures.

Responsibilities

• Assist Attractions Management with operational tasks, guest issues, and customer service opportunities.
• Respond promptly to game malfunctions and help guests with a professional, friendly attitude.
• Maintain cleanliness of games and arcade areas, including cleaning and merchandise restocking, and assist with break coverage as needed.
• Handle cash and credit transactions accurately when required.
• Stay calm and act quickly during emergencies or stressful situations.
• Proactively identify maintenance issues affecting safety, service, or equipment performance; repair if qualified and collaborate with Attractions Maintenance Manager on troubleshooting, repairs, and preventative maintenance.
• Ensure all games are functional, correctly placed, safely plugged in per fire regulations, and stocked with necessary props; keep pool tables in good working order.
• Follow safety standards rigorously, report violations, and ensure proper opening/closing procedures with timely checklist submission.
• Communicate clearly and professionally with associates and management, fostering a positive work environment and supporting employee morale.
• Remain accessible by phone and/or radio during shifts.
• Work independently with minimal supervision, actively seeking projects, performing deep cleaning, and maintaining preventative maintenance.
• All other duties as assigned by Management.

Skills

Customer service

Communication

Teamwork

Job description

Wilderness Resort in Wisconsin Dells, Wisconsin is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team. The Arcade Technician is responsible for assisting the Attractions Managers during their scheduled shifts in the repair and maintenance of all equipment, while providing a safe and fun environment for visiting guests.

This is a full-time position with day, night and weekend availability, requiring strong guest service and safety