Arcade Attendant

Family-Entertainment-Group; Mason (OH); On-site; USD 16,531 - 22,041; Part time

Job summary

Family Entertainment Group in Mason, Ohio is seeking an Arcade Attendant to deliver a fun, safe guest experience. You will greet guests, handle tickets and prizes, operate POS systems, stock items, and keep games clean and organized.

The role requires a high school diploma, friendly communication, ability to work flexible shifts, basic math, and physical stamina. You will troubleshoot minor issues, assist with maintenance, and help ensure a positive, welcoming environment for families.

Qualifications

• Requires high school diploma or equivalent.
• Friendly, professional demeanor with strong communication.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Basic math and cash-handling skills.
• Able to lift up to 30 pounds and stand for extended periods.

Responsibilities

• Greet and assist guests with a friendly attitude
• Operate point-of-sale systems and handle cash, credit, and vouchers
• Stay informed about promotions, returns, exchanges, and security procedures
• Maintain records related to daily sales and transactions
• Monitor arcade floor for safety and address risks
• Answer guests questions about games, activities, and merchandise
• Load tickets and prizes into machines and restock displays
• Demonstrate and explain games or products to guests
• Handle guest complaints professionally
• Clean games, tables, counters, and shelves
• Conduct inventory and assist with stocking items
• Troubleshoot token or ticket jams
• Support minor game maintenance and move equipment
• Take out trash and assist with cleanliness
• Perform other duties as assigned by the General Manager

Skills

Customer service

Cash handling

Communication

Flexibility

Physical stamina

Education

High school diploma

Job description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Arcade Attendant plays a key role in creating a fun, safe, and memorable guest experience at our family entertainment center. This position is responsible for delivering outstanding customer service, supporting arcade operations, maintaining equipment and merchandise, and ensuring a clean, organized environment.

Key Responsibilities

• Greet and assist guests with a friendly and helpful attitude
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately
• Stay informed about promotions, returns, exchanges, and security procedures
• Maintain records related to daily sales and transactions
• Monitor arcade floor for safety concerns and address security risks when observed
• Answer guest questions about games, activities, and merchandise
• Load tickets and prizes into machines and restock merchandise displays
• Demonstrate and explain arcade games or products to guests
• Handle guest complaints professionally and elevate when necessary
• Clean games, tables, counters, and shelves to ensure a tidy environment
• Conduct inventory and assist with stocking items
• Troubleshoot and clear token or ticket jams
• Support minor game maintenance and assist with moving games or equipment
• Take out trash and assist with general cleanliness and organization
• Perform any other duties as assigned by the General Manager

Requirements

• High school diploma or equivalent required
• Friendly, professional demeanor with strong communication skills
• Ability to work flexible shifts, including nights, weekends, and holidays
• Basic math and cash-handling skills
• Able to lift up to 30 pounds and stand for extended periods

Family Entertainment Group is an equal opportunity employer.