ARC Sales and Production Associate

The Salvation Army USA Eastern Territory; Rochester (NH); On-site; USD 25,000 - 35,000; Full time

Job summary

The Salvation Army USA Eastern Territory is hiring a Sales and Production Associate in Rochester, NH. The role involves managing a variety of tasks in the production store, ensuring customer satisfaction, and maintaining the store environment. Key responsibilities include cash handling, sorting and pricing merchandise, and maintaining cleanliness. Ideal candidates should possess excellent communication, customer service skills, and the physical capability to lift items up to 50 pounds. This position offers an opportunity to make a real difference in people's lives while working with a supportive team.

Qualifications

• Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers.
• Excellent customer service skills.
• Ability to understand and follow directions.
• Ability to stand for long periods of time.
• Ability to lift 50 pounds.

Responsibilities

• Comply with all cash handling and security standards, including cash register operations and daily sales reports.
• Sort, price, stock, and maintain merchandise displays.
• Sort a minimum of 300 store-quality garments per hour by department.
• Hang and tag a minimum of 225 pieces per hour of clothing.
• Price a minimum of 250 garments per hour using a wide range of prices.
• Maintain cleanliness of sales floor, bathrooms, and entry daily.

Skills

Customer service skills

English communication

Ability to follow directions

Physical stamina

Ability to lift 50 pounds

Job description

The Salvation Army’s Adult Rehabilitation Centers make a difference in people’s lives. Through the collection and resale of gently used goods we can provide financial support to assist men and women with a variety of social and spiritual afflictions. The in‑residence rehabilitation program focuses on basic necessities: a clean, healthy living environment, good food, work therapy, leisure activities, group and individual counseling, and spiritual direction. All our efforts are focused on developing life skills and a personal relationship with God through Jesus Christ. More than just a job, each member of the team contributes to recycling goods that literally recycle and repair broken lives.

The Salvation Army Adult Rehabilitation Center is seeking a Sales and Production Associate to work in the production store. The associate will manage a wide variety of responsibilities in the store and production area, maintaining a pleasant work environment and building strong customer relationships.

Responsibilities

Cashier / Sales Floor

• Comply with all cash handling and security standards, including cash register operations, daily sales reports and bank deposits.
• Sort, price, stock and “rag‑out” showcase merchandise and other areas as directed.
• Restock fitting‑room merchandise to proper racks, maintaining category and color coding.
• Maintain merchandise displays and answer telephone calls efficiently and professionally.

Sorter

• Sort a minimum of 300 store‑quality garments per hour by department.
• Assist moving donations to the sorting table and with hanging merchandise as needed.
• Run clothing racks as required and assist in organizing the production area.

Hanger / Tagger

• Hang and tag a minimum of 225 pieces per hour of clothing on rolling racks from the sorting table.
• Ensure garments are on the correct hanger type and categorized properly.

Pricer

• Price a minimum of 250 garments per hour, using a wide range of prices based on style, quality and condition.
• Acquire and maintain knowledge of name‑brand merchandise values.
• Ticket all merchandise and assign appropriate fair‑market prices.

Runner

• Place a minimum of 225 garments per hour from the production room to the sales floor by department, category and color order.
• Straighten and maintain the clothing racks of assigned departments.
• Rag‑out merchandise per the Territorial ARC Rag Out Calendar.

Bric a Brac

• Sort and clean all saleable miscellaneous merchandise donations daily.
• Ticket all merchandise and assign individual fair‑market prices.
• Place and maintain all merchandise in the required order and manner.

Shoes / Accessories

• Sort and clean all saleable shoes, handbags and accessory donations daily.
• Ticket all merchandise and assign individual fair‑market prices.
• Process a minimum of 25 pieces/sets per hour to the store, maintaining required order.

Domestics

• Sort and measure all saleable linen items daily as required.
• Ticket all merchandise and assign individual fair‑market prices.
• Process a minimum of 25 pieces/sets per hour to the store, maintaining required order.

Books / Records / Toys

• Sort and clean all saleable merchandise daily as required.
• Ticket all merchandise and assign individual fair‑market prices per established policies.
• Place and maintain all merchandise in the required order and manner.

Furniture / Electrical

• Sort, clean and test all electrical and furniture donations as required.
• Ticket all electrical merchandise using “sold as is” tickets and assign individual fair‑market prices.
• Complete furniture tickets and record required information.
• Mark down furniture items on the sales floor per policy.
• Place and maintain all merchandise in the required order and manner.

Donations / Maintenance

• Maintain cleanliness of the sales floor, bathrooms, entry, windows, sidewalks and parking areas daily.
• Accept donations per standard policies, providing courteous, respectful service to donors.
• Lift up to 100 pounds as required.
• Receive and record donated material per policy, maintaining cleanliness of all donation facilities.
• Safeguard all donated materials and equipment.
• Maintain a constant flow of donations to the sorting table throughout the day.
• Assist with ragging out the sales floor as assigned and bale rag‑outs and trash as required.
• Perform lawn and garden work as needed.

Qualifications

• Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers.
• Excellent customer service skills.
• Ability to understand and follow directions.
• Ability to stand for long periods of time.
• Ability to lift 50 pounds.