ARC Sales and Production Associate

The Salvation Army; Rochester (NH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Salvation Army Adult Rehabilitation Center in Rochester, NH is seeking a Sales and Production Associate for a production-store role. You will help maintain orderly operations, assist donors and customers, and ensure merchandise is properly priced, sorted, and displayed.

You will work in a busy thrift environment, handling donations, stocking shelves, and operating the cash register with accuracy. This role supports work therapy and community service goals of The Salvation Army ARC.

Qualifications

• Ability to speak and understand English.
• Excellent customer service skills.
• Ability to stand for long periods.
• Able to lift 50 pounds.

Responsibilities

• Provide courteous customer service and maintain a hospitable store environment.
• Assist with store operations and donations handling.
• Sort, price, stock merchandise and maintain displays.
• Operate cash register and process sales accurately.
• Ensure safety, cleanliness and readiness of the sales floor.
• Support the work therapy program as directed.

Skills

English proficiency

Customer service

Stamina

Job description

Overview

The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in-residence rehabilitation program focuses on basic necessities with every man or woman being provided a clean and healthy living environment, good food, work therapy, leisure time activities, group and individual counseling, and spiritual direction. All our effort is focused on developing life skills and a personal relationship with God through Jesus Christ. More than just a job, each member of the team contributes to recycling goods that literally recycle and repair broken lives.

The Salvation Army Adult Rehabilitation Center is seeking a Sales and Production Associate to work in a production store and be responsible to perform a wide variety of duties in the store and the production area. The Sales and Production Associate will maintain order and create and sustain a pleasant and hospitable work environment and maintain customer relationships.

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Responsibilities

• Assist in creating a pleasant and hospitable work environment and maintain good customer relationships.
• Assist, as required, with store operations.
• Serve all customers in a courteous and efficient manner.
• Handle all donations with care and donors with respect and courtesy.
• Handle merchandise as directed, always maintaining proper categories and colorization.
• Ensure that store is sufficiently stocked and “ragged out” in accordance with the “ARC COMMAND RAG OUT CALENDAR.”
• Assist in cleaning and general maintenance of store property.
• Immediately report theft, customer complaints, injuries, and any unsafe equipment or conditions to management.
• Maintain a clean and clutter free work area.
• Be well-versed in and comply with Guide to Thrift Store & Donation Center Operations manual.
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing to beneficiaries; an example of professional conduct, work habits, and supervision (as directed by Supervisor).
• Other duties as may be assigned by immediate supervisor, Store Supervisor, Assistant Store Supervisor, and/or Administrator.
• Cashier/Sales Floor
• Comply with all cash handling and security standards as relates to cash register operations, daily sales reports and bank deposits.
• Sort, price, stock and “rag out” showcase merchandise and other areas as directed.
• Restock fitting room merchandise back to racks in proper category and color code
• Maintain merchandise displays as directed.
• Answer telephone calls in an efficient, friendly, professional manne
• Sorter
• Sort minimum of 300 store quality garments an hour by department.
• Assist moving the donations to the sorting table as needed.
• Assist with hanging merchandise as needed.
• Assist running clothing racks as needed.
• Hanger/Tagger
• Hang and ticket a minimum of 225 pieces per hour of clothing on rolling racks from sorting table by department on the correct hanger type, and by category in an 8 hour period.
• Assist moving the donations to the sorting table as needed.
• Assist sorting clothing as needed.
• Assist running clothing racks as needed.
• Pricer
• Price a minimum of 250 garments an hour using a wide range of prices determined by the style, quality and condition of each piece.
• Acquire and maintain knowledge of name brand merchandise and value.
• Assist moving the donations to the sorting table as needed.
• Assist ticketing merchandise as needed.
• Assist with running clothing racks as needed.
• Runner
• Place a minimum of 225 garments an hour from the production room to the sales floor on the proper rack by department, category and color order.
• Straighten and maintain the clothing racks of the departments as assigned.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
• Assist hanging merchandise as needed.
• Bric a Brac
• Sort and clean all saleable miscellaneous merchandise donations daily.
• Ticket all merchandise and assign an individual fair market price for each item.
• Place and maintain all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
• Shoes/Accessories
• Sort and clean all saleable shoes, handbags and accessory donations daily.
• Ticket all merchandise and assign an individual fair market price for each item.
• Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
• Domestics
• Sort and measure all saleable linen items daily as required
• Ticket all merchandise and assign an individual fair market price for each item.
• Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
• Books/Records/Toys
• Sort and clean all saleable merchandise daily as required.
• Ticket all merchandise and assign an individual fair market price for each item in accordance with established policies.
• Place and maintain all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial Rag Out Calendar.
• Furniture/Electrical
• Sort, clean and test all electrical and furniture donations as required.
• Ticket all electrical merchandise using “sold as is” tickets and assign an individual fair market price for each item.
• Complete furniture tickets and record required information assigning a fair market price for each furniture item.
• Place and maintain all merchandise in the required order and manner.
• Mark down furniture items on sales floor in accordance with policy.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
• Donations/Maintenance
• Maintain the cleanliness of the sales floor, bathrooms, entry, windows, sidewalks and parking areas daily.
• Accept donations in accordance with standard policies while providing courteous, respectful service to the donor
• Able to lift 100 pounds.
• Receive and receipt, as per policy, all donated material in a courteous and efficient manner. Maintain cleanliness of all donation facilities.
• Safeguard all donated materials and assigned equipment.
• Ensure a constant flow of donations to the sorting table throughout the day.
• Assist with ragging out the sales floor as assigned.
• Bale ragouts and trash as required.
• Perform lawn and garden work as needed.

Qualifications

• Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers.
• Excellent customer service skills.
• Ability to understand and follow directions.
• Ability to stand for long periods of time.
• Ability to lift 50 pounds.