Arby's Shift Manager

Arby's; Soldotna (AK); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

DRG Cares Grant Program

DRG Savings Marketplace

Employee Assistance Program

Live Mas Scholarship Program

Employee Referral Program

GED reimbursement

Job summary

Diversified Restaurant Group (DRG) Alaska is seeking a Shift Manager to oversee daily restaurant operations during assigned shifts. You will lead the team, ensure top-tier customer service, and coordinate with the AGM/GM to uphold standards.

The role emphasizes leadership, operational control, and commitment to company policies while driving customer satisfaction and smooth shift execution.

Qualifications

• 6 months to 1 year of restaurant experience with leadership responsibilities.
• Must read, write, and speak English; strong interpersonal skills.
• Ability to pass background check and health/safety requirements.

Responsibilities

• Provide 5-star service and ensure customer satisfaction on shift.
• Lead, coach, and motivate team members; ensure tasks are completed on time.
• Train and develop staff for leadership roles; give constructive feedback.
• Act as Manager-in-Charge (MIC) and enforce company policies.
• Support profitability goals and assist with P&L awareness.
• Maintain clear communication with upper management about issues.

Skills

Leadership experience

Customer service

Communication skills

English proficiency

Education

ServSafe Certification

Health Card

Job description

JOB TITLE: Shift Manager (SM)SUPERVISOR: Assistant General Manager (AGM), General Manager (GM), Area Coach (AC)STATUS: Non-ExemptBASIC PURPOSE:Shift Managers are individuals who take accountability for restaurant operations while on duty. These individuals should be willing and able to motivate team members beyond their expectations to deliver 5-star customer service to both customers and colleagues. Shift Managers should be open to challenges and tackle any problems as they arise.MAJOR RESPONSIBILITIES:Customer Service: Provide 5-star service to all customers and ensure customer satisfaction is a top priority.Team Leadership: Lead, coach, and motivate team members to succeed. Verify assigned duties are completed timely and that team members maintain a professional appearance.Team Development: Play an active role in training and developing individuals interested in leadership roles, including providing constructive feedback.Operations Leadership: Serve as the Manager-in-Charge (MIC) and ensure consistent adherence to company policies and standards.Profit & Loss Management: Assist upper leadership with achieving the restaurant’s financial goals.Communication: Keep upper leadership informed about any issues that arise at the restaurant.BENEFITS:DRG Cares Grant Program – Grants to assist employees with life challenges and financial assistanceDRG Savings Marketplace – Exclusive access to discounts for DRG employeesEmployee Assistance Program – Counseling services, legal support, travel assistance, etc.Live Mas Scholarship ProgramEmployee Referral ProgramEducation Benefits – GED reimbursement, free second-language education, etc.DailyPay – Program that allows employees to get their paychecks dailyLEADERSHIP BEHAVIORS:Composure: Remains calm under pressure, is not defensive or irritated when times are tough; demonstrates maturity and reliability; can handle stress and remain balanced during unexpected situations; acts as a calming influence in a crisis.Compassion: Genuinely cares about people; is concerned about their work and personal challenges; is available and willing to help; shows empathy for others’ joys and struggles.Customer Focus: Dedicated to meeting the expectations and requirements of both internal and external customers; gathers first-hand customer feedback and uses it to improve products and services; builds and maintains trust and respect with customers.Directing Others: Establishes clear directions, sets achievable objectives, distributes workloads appropriately, and maintains organized work processes; communicates effectively and brings out the best in team members.KNOWLEDGE & SKILL REQUIREMENTS:Must be 18 years or older.Preferred: 6 months to 1 year of restaurant experience, with proven leadership experience across all shifts.Must maintain a current Health Card according to state or local requirements.Basic math and reading proficiency.Must be able to read, speak, comprehend, and write in English.Must have reliable transportation.Must pass a Criminal Background Check.Must be able to pass SERVSAFE Certification Course and Exam.Strong verbal communication skills.Physical Requirements:Ability to stand and walk continuously throughout scheduled shiftsAbility to lift up to 50 poundsAbility to perform motions involving walking, bending, reaching, pushing, pulling, stretching, and repetitive motionsABOUT:Diversified Restaurant Group (DRG) is a people-first company! We pride ourselves on having a large-company infrastructure with a small-company feel. Every person that works here is part of the DRG Family. What started as a 30-unit Taco Bell business in 2012 has grown into a 300+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada, along with Arby’s restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day!DISCLAIMER:You are applying to DRG Meats Alaska LLC , a franchisee of Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wages and benefits programs, which may vary among franchisees.