AR Specialist

Toa; Brentwood, Northern (TN, KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Tennessee Orthopaedic Alliance (TOA) seeks an AR Specialist to ensure accurate and timely processing of insurance claims. You will analyze balances, follow up on unpaid amounts, and coordinate with payers, patients, and TOA staff to maximize resolution within a busy Central Business Office.

Key requirements include 3+ years in insurance collections, NextGen familiarity, and strong MS Office skills. Fluency in English is required; a second language is a plus.

Qualifications

• Must reside and work in Middle TN, Knoxville TN, or Columbia TN area.
• Exceptional customer service and patient focus.
• Knowledge of insurance, COB rules, and denial overturns.
• Administrative and clerical procedures knowledge.
• Experience using payer websites for appeals and follow-up.
• Ability to communicate and work as a team.
• Proficiency with Microsoft Office (Excel/Word/Outlook).
• At least 3 years insurance collections experience.
• Experience using NextGen.
• Orthopaedic specialty experience.
• Fluency in English required; second language is a plus.

Responsibilities

• Identify errors or issues in claims processing.
• Follow up on unpaid balances and bring balances to resolution.
• Meet QA and productivity standards for account resolution.
• Identify denial trends and propose solutions.
• Review EOBs and document collection activity.
• Communicate with payers, patients, and TOA staff to resolve transactions.
• Prioritize accounts to optimize aged AR resolution.
• Collaborate with Central Business Office and clinical teams.
• Adhere to HIPAA and OSHA guidelines.
• Provide backup documentation for accounting/audit functions.

Skills

Customer service

Teamwork

English proficiency

Communication

Tools

NextGen

Excel

Word

Outlook

Job description

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on diagnosing and treating disorders and injuries of the musculoskeletal system, allowing our patients to live their best lives. Ninety-plus years later, we are advancing the practice of orthopaedic surgery throughout the state.

There are several reasons why TOA is an employer of choice; here are a few of them:

• Stability -TOA has been in Middle Tennessee since 1926 and has expanded to over 20+ locations across the state!
• Impact -TOA's team members use our careers — whether in our clinics or our business office — to make a positive difference in the community by building relationships and helping patients live their best lives.
• Work Environment -The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
• Total Rewards -TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.

JOB SUMMARY

The AR Specialist is an essential part of the TOA Central Business Office. As an AR Specialist, you will use your analytical, financial, and customer service skills to ensure that TOA claims filed to an insurance payer are processed accurately and in a timely manner.

DUTIES AND RESPONSIBILITIES

• Promptly identify any errors or other issues in claims processing.
• Effectively following up on any unpaid balances.
• Expeditiously bring any remaining balance to resolution.
• Meet quality assurance and productivity standards by identifying and reconciling insurance balance accounts.
• Identify denial trends and provide potential solutions while analyzing patient accounts utilizing our EPM system – Nextgen to determine appropriate action.
• Review explanations of benefits details on denials.
• Communicate with insurance payer representatives, patients, and TOA staff to ensure timely and accurate resolution of account transactions. This would include Commercial plans, Medicare/Medicare HMO plans, Medicaid/Medicaid HMO plans, and BCBSTN.
• Prioritize assigned accounts to maximize aged accounts receivable resolution.
• Review the explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution.
• Operate within established guidelines and protocols, including providing backup documentation for our accounting and audit functions.
• Collaborate closely with the Central Business Office, clinical colleagues, and administrative teammates to develop a cohesive, high-performing team.
• Adhere to HIPAA and OSHA safety guidelines.

REQUIREMENTS

• MUST reside and work in either the Middle TN, Knoxville TN, or the Columbia TN area.
• Exceptional customer service and patient focus.
• Knowledge of Insurance – particularly coordination of benefit rules and denial overturns are essential to this position.
• Knowledge of administrative and clerical procedures.
• Accustomed to using mostly payer websites for appeals/reconsiderations, medical records attachments, verification of benefits, and/or web-based claims follow-up.
• Ability to communicate and work as a team.
• Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook.
• At least 3 years insurance collections experience.
• Experience using NextGen.
• Orthopaedic specialty experience.
• Fluency in English is required; Fluency in a second language is a plus.

WORKING CONDITIONS

TOA fosters an excellent working environment of positivity, collaboration, job satisfaction, and engagement.

The department experiences high volume, and as a result, it has associated stressors that conflict with a fast-paced environment.

• Regularly sit while working on the computer; use hands and fingers to handle, control, or feel objects, too, ls commands; repeat the same movements when entering data; speak clearly so listeners can understand; understand the speech of another person; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods time.

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.