AR Medical Insurance Specialist - Remote

Remote Jobs; Norfolk (VA); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)

Job summary

The US Oncology Network is seeking a remote payer/account specialist to manage patient balances and collections. You will monitor delinquent accounts, contact patients, and resolve billing questions under established guidelines.

Join a team with comprehensive benefits including medical, dental, vision, life insurance, and a 401(k). This full-time, remote role requires attention to HIPAA and accurate payment processing.

Qualifications

• Two years of combined medical billing and payment experience.
• Knowledge of state, federal, and third-party claims processing.
• Knowledge of state and federal collections guidelines.
• Must complete required e-learning within 90 days of occupying position.

Responsibilities

• Monitor delinquent accounts and perform collection duties.
• Review reports, research and resolve issues.
• Review payment postings for accuracy and to ensure account balances are current.
• Work with co-workers to resolve insurance payment and billing errors.
• Monitor and update delinquent accounts status.
• Refer accounts for collection or write-off as needed.
• Contact patients to secure past due balances, verify demographics and insurance, update information.
• Answer patient payment, billing, and insurance questions and resolve complaints.
• Maintain confidentiality and HIPAA compliance.

Skills

Medical billing

Collections knowledge

Claims processing knowledge

Education

High School diploma or equivalent

Job description

Overview

• Employment Type: Full Time
• Remote
• Benefits: M/D/V, Life Ins., 401(k)
• Wage Range: $20-25/hour

Scope

SCOPE: With minimal supervision, is responsible for payer and patient account balances being paid timely and remaining current. Performs collection activities such as monitoring delinquent accounts, contacting patients for account payment, resolving billing problems, and answering routine to complex account inquiries. Performs responsibilities within standard procedures and pre-established guidelines to complete tasks. Supports and adheres to The US Oncology's Compliance Program, to include the Code of Ethics and Business Standards, and The US Oncology's Shared Values

The US Oncology Network

About US Oncology

Come join our team in the fight against cancer! The US Oncology Network is a thriving organization that fosters forward-thinking, advancement opportunities, and an inspired work environment. We continuously look for top talent who will continue to propel our organization in the right direction and celebrate new successes! The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. For more information, visit www.usoncology.com. We extend an extremely competitive offering of benefits to employees, including medical, dental, and vision plans, 401k with a matching component, life insurance, short-term and long-term disability, and wellness programs.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitors delinquent accounts and performs collection duties
• Reviews reports, researches and resolves issues
• Reviews payment postings for accuracy and to ensure account balances are current
• Works with co-workers to resolve insurance payment and billing errors
• Monitors and updates delinquent accounts status
• Recommends accounts for collection or write-off
• Contacts patients to secure past due balances, verifies patient demographics and insurance providers, updates information in systems, and documents conversations.
• Answers patient payment, billing, and insurance questions and resolves complaints.
• Answers patient payment, billing, and insurance questions and resolves complaints
• May refer patients to Patient Benefits Representative to set up payment plans
• Maintains credit balances of patients and payors ensuring timely refunds within government guidelines/regulations
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regard to patient records
• Performs other duties as requested or assigned

Qualifications

MINIMUM QUALIFICATIONS

• High School diploma or equivalent required
• Minimum two (2) years combined medical billing and payment experience required
• Demonstrate knowledge of state, federal, and third party claims processing required
• Demonstrate knowledge of state & federal collections guidelines
• Must successfully complete required e-learning courses within 90 days of occupying position

Competencies

• Uses Technical and Functional Experience
• Possesses up to date knowledge of the profession and industry
• Accesses and uses resources when appropriate
• Demonstrates Adaptability
• Handles day to day work challenges confidently
• Is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Shows resilience in the face of constraints, frustrations, or adversity
• Demonstrates flexibility
• Customer Service
• Demonstrates positive interpersonal relations in dealing with fellow employees, supervisors, physicians, patients as well as outside contacts so that productivity and positive employee/patient relations are maximized.
• Uses Sound Judgment
• Makes timely, cost effective, and sound decisions
• Makes decisions under conditions of uncertainty
• Shows Work Commitment
• Sets high standards of performance
• Pursues aggressive goals and works efficiently to achieve them
• Commits to Quality
• Emphasizes the need to deliver quality products and/or services
• Defines standards for quality and evaluates products, processes, and services against those standards
• Manages quality
• Improves efficiencies

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be offered to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to manipulate a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in a remote home office environment. Involves frequent interaction with other employees, payers and Practice staff.