AR Clerk

Virgin Hotels Dallas; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Virgin Hotels is seeking an AR/Billing Specialist to review source data, process payments, and reconcile accounts for Conventions, Groups, and guests. You will communicate with guests and hotel staff to ensure accuracy and timely postings, handle delinquencies, and assist with post-departure guest service issues.

The role requires precise data entry, Excel proficiency, and familiarity with lodging systems like AS400/LMS and Opera. On-site residency in Las Vegas, NV is expected.

Qualifications

• Experience handling AR, billing and collections in lodging or hospitality preferred.
• Proficient in Excel and general Microsoft Office tools.
• Ability to maintain accurate records and resolve discrepancies.

Responsibilities

• Process accounts receivable and billing for Conventions, Groups, and guest accounts.
• Accurately apply payments, reconcile accounts, and manage collections.
• Respond to guest inquiries and resolve account issues after departure.

Skills

Accounts receivable

Billing

Credit card transactions

Customer service

Data entry

Attention to detail

Communication

Education

High school diploma

Tools

AS400/LMS

Opera

Excel

Job description

The incumbent in this position is responsible for reviewing and processing source data to provide accurate and timely entry to accounting systems and sub-systems. This includes (but is not limited to) Convention, Group, Special Event, Guest, Wholesale, and Travel Agency billing and reconciliation; applying payments; collections for all account types; resolving credit card issues for all account types (company and individual); credit card chargeback reconciliation; and all guest service issues after departure.

Requirements

THE NITTY-GRITTY (The Essential Job Duties)

• Process input data according to established accounting procedures, facilitating timely and accurate recordings
• Communicate with company personnel and guests to ensure account records are accurate and complete
• Answer guest's inquiries and assist in rectifying guest's problems
• Type correspondence, memos, file documents, etc., copies and distributes to proper recipients
• Review system documents for accuracy and completeness
• Notify supervisor of any potential discrepancies and assists with research and resolution of problems
• Responsible for billing and reconciliation for all non-gaming account types (i.e., Conventions, Groups, Special Events, Guests, Wholesale, and Travel Agency/Wholesale accounts)
• Accurately apply all received payments, and update in established filing/tracking parameters
• Responsible for past due collections for all account types
• Responsible for commission and/or rebate payment processing for all account types
• Responsible for resolving credit card issues for all account types
• Respond to credit card chargebacks and reconciliation of chargeback accounts
• Enter revenue adjustments or settlements of outstanding balances
• Assist guests/guest with service issues after departure
• All other job-related duties and projects as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation, and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• Must be able to obtain/maintain Nevada Gaming licensing requirements
• Proficiency and accuracy with adding machines and computers
• Functional knowledge of Microsoft Excel, Word, and Outlook.
• Previous lodging management system knowledge is preferred (i.e. AS400/LMS, Opera, etc.)
• Functional knowledge of credit card transactions and applicable regulations is preferred
• Self-motivated team player with commitment to excellence and accuracy

WOULD BE NICE TO HAVE'S

• 1 year of applicable AR (Accounts Receivable) experience
• Must enjoy being around and working with people
• Comply with all safety and health department procedures as well as all state and federal laws
• Maintain a neat, clean, and well-groomed appearance
• Basic understanding of the company budget process
• Ability to facilitate department roles in monthly financial closings
• Adhere to hotel policies including but not limited to attendance, safety, and behavior

THE WORKING CONDITIONS

• Use a computer, keyboard, and 10-key or calculator
• Solve basic mathematical oriented problems
• Accurately follow established filing parameters
• Communicate effectively with co-workers, management, and hotel guests
• Accurately review, post, and audit relevant information
• Accurately accept and process verbal and written instruction
• Respond and quickly adapt to changing work situations and environments
• Ability to work under stringent deadlines and pressure
• Lift at least 50 pounds
• Follow all safety rules and regulations

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

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