Aquatics Supervisor- Ray's Splash Planet

Mecklenburg County; North Carolina; On-site; USD 53,000 - 68,000; Full time

Job summary

Mecklenburg County Park & Recreation is seeking an Aquatic Supervisor to lead 30–40 lifeguards and aquatic staff at Ray’s Splash Planet in Charlotte, NC. The role covers scheduling, training, and supervising swim programs, safety protocols, and facility maintenance.

The position requires a Bachelor’s Degree, 3+ years managing aquatic programs with supervisory experience, and relevant certifications. Flexible schedule includes mornings, evenings and weekends; compensation reflects a

Qualifications

• Minimum of three (3) years of experience managing aquatic programs, including cash management, and recreation experience and one (1) year of supervisory experience.

Responsibilities

• Provide professional recreation management plans such as scheduling and marketing; implement wholesome and constructive leisure activities such as public promotions and rentals; evaluate events; create program/event ideas; open and/or close an aquatic facility.
• Provide customer service; answer customer inquiries and comments; evaluate effectiveness of customer service.
• Supervise and evaluate assigned staff, processing employee concerns and problems, directing work, counseling, and disciplining; trains staff; advertise for staff vacancies; interview prospective employees; prepare employee goals and tasks; approve staff schedules; complete payroll.
• Makes site inspections and ensures compliance with rules, safety policies, equipment inspection and related regulations; works with County Health Department to ensure compliance.
• Generate and increase program and event revenue, attendance, and sponsorship; promote programs to project positive public image; seek and obtain sponsorships for televised events; prepare divisional promotional videos; coordinate media partnerships.
• Schedule recreational and aquatic programs, leagues, lessons, and special events
• Prepare and/or review communications, memos, letters, invitations, e-mails and executive summaries
• Purchase supplies and uniforms for programs; prepare purchase requisitions; ensure equipment is in good working order; schedule and oversee routine and special maintenance of equipment
• Schedule regular maintenance of pool equipment and schedules outside vendor maintenance work
• Ensure pools are chemically balanced
• Ensure the safety of patrons and staff in and around the pools; ensure Occupational Safety and Health Act (OSHA) criteria are met pertaining to maintenance, MSDS, chemicals, and handling

Skills

Swimming lifesaving medical aid

Speaking active listening

Judgement decision making

Service orientation

Education

Bachelor’s Degree

Job description

Follow Your Calling, Find Your Career

Follow Your Calling, Find Your CareerHiring Range: $53,102.40/yr - $68,423.25/yr
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Did you know that Mecklenburg County Park and Recreation proudly hosts many community events each year? Hummingbird Festival, The Senior Games and Festival in the Park are just a few that our employees and residents look forward to every year! Mecklenburg County Park and Recreation Department (MCPRD) strives to enrich the lives of our residents. We do this by providing exciting and safe recreational amenities and programs, change to improve our resident’s fitness levels and decrease health care costs. This contributes to a sense of community through events and spaces for the public to socialize, thereby increasing property values and providing tourism venues. We protect open space, natural areas, and our treasured tree canopy through stewardship. We play a critical role in ensuring Mecklenburg County achieves its vision that the county “will be a community of pride and choice for people to LIVE, WORK and RECREATE.” The department serves a population exceeding one million residents and serves the City of Charlotte, six towns, and the unincorporated areas of the county covering 523 square miles. In addition, the department manages over 21,000 acres and 230+ parks, nature preserves, greenways and facilities. The Mecklenburg County Park & Recreation Department is continually recognized for its cutting-edge programs, state-of-the-art facilities and unique partnerships. Our success is rooted in our staff. If you are interested in joining a dynamic team, dedicated to building a better community, and being recognized as leaders both in our community and across the country, then Mecklenburg County has great opportunities for you.

Position Summary

Mecklenburg County Park & Recreation is excited to add an Aquatic Supervisor to the team! This full-time position will be responsible for supervising approximately 30-40 lifeguards and other aquatic personnel including scheduling, training, and recruiting at Ray’s Splash Planet. This role will also oversee pool operations including pool and locker room facilities, swim groups, and safety and incident reports. In addition, the Aquatic Supervisor will be responsible for the maintenance of pool safety supplies and maintaining inventory of all pool equipment. The incumbent will also assist and oversee all aquatic programming at the facility, including swim lessons, swim teams and other special events. This position will work a flexible schedule to include mornings/daytime, evenings and weekends on a rotating basis as well as serve as Manager on Duty on occasion. Ray’s Splash Planet is located in downtown Charlotte, NC. Visitation to the facility exceeds 100,000/year and revenue achievement is $800,000/year.

Preferred Qualifications

• Experience managing aquatic staff
• Starfish Aquatic Institute Certifications
• Certified Pool Operator (CPO) Certification

Essential Functions

• Provide professional recreation management plans such as scheduling and marketing; implement wholesome and constructive leisure activities such as public promotions and rentals; evaluate events; create program/event ideas; open and/or close an aquatic facility
• Provide customer service; answer customer inquiries and comments; evaluate effectiveness of customer service
• Supervise and evaluate assigned staff, processing employee concerns and problems, directing work, counseling, and disciplining; trains staff; advertise for staff vacancies; interview prospective employees; prepare employee goals and tasks; approve staff schedules; complete payroll
• Makes site inspections and ensures compliance with rules, safety policies, equipment inspection and related regulations; works with County Health Department to ensure compliance
• Generate and increase program and event revenue, attendance, and sponsorship; promote programs to project positive public image; seek and obtain sponsorships for televised events; prepare divisional promotional videos; coordinate media partnerships
• Schedule recreational and aquatic programs, leagues, lessons, and special events
• Prepare and/or review communications, memos, letters, invitations, e-mails and executive summaries
• Purchase supplies and uniforms for programs; prepare purchase requisitions; ensure equipment is in good working order; schedule and oversee routine and special maintenance of equipment
• Schedule regular maintenance of pool equipment and schedules outside vendor maintenance work
• Ensure pools are chemically balanced
• Ensure the safety of patrons and staff in and around the pools; ensure Occupational Safety and Health Act (OSHA) criteria are met pertaining to maintenance, MSDS, chemicals, and handling

Minimum Qualifications

Experience: Minimum of three (3) years of experience managing aquatic programs, including cash management, and recreation experience and one (1) year of supervisory experience

Education: Bachelor’s Degree

Combination of relevant experience and relevant education accepted?: Yes

Licenses/Certifications: Requires a valid North Carolina or South Carolina Driver’s License and County Driving Privileges.; First Aid and CPR/AED; CPR for the Professional Rescuer; Lifeguard Certification; Bloodborne Pathogen; Ability to get Lifeguard Instructor certification within 6 months of hire

Computer Skills: General knowledge in various applicable computer programs including Microsoft Office Suite

Knowledge

KNOWLEDGE, SKILLS, AND ABILITIES

• Supervisory principles
• Approved water rescue methods and specific medical first aid techniques
• Public safety and security
• Customer and personal service

Skills

• Swimming, lifesaving and medical aid
• Speaking and active listening
• Judgement and decision making
• Service orientation

Abilities

• Applied Learning: Assimilating and applying new job-related information in a timely manner
• Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Customer Focus: Ensuring that the customer perspective is a driving forces behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
• Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
• Safety Awareness: Identifying and correcting conditions that affect employee safety; upholding safety standards
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
• Developing Others: Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
• Facilitate Change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently

Compensation And Benefits

• Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance
• dependent care, healthcare and commuter flexible spending accounts
• health savings account
• paid holiday, vacation and sick days
• near site clinics for preventive care and illnesses
• an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more
• an employee assistance program including financial and legal counseling
• access to Mecklenburg County fitness and aquatic facilities
• paid family leave
• tuition reimbursement
• a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement

WORK ENVIRONMENT

Works indoors with loud noises

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.