Aquatics Director

The Bay Club Company

Santa Clara (CA)

Hybrid

USD 75,000 - 80,000

Full time

6 hours ago

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Benefits offered by this job

Competitive Compensation

Discounts on club services and perks

Continuing Education

Community Involvement

Paid Time off

Health Insurance

Job summary

The Bay Club Company seeks an Aquatics Director to lead the aquatics team, develop programming, and ensure high‑quality member experiences at the Santa Clara location.

Responsibilities include staff development, payroll oversight, programming innovation, safety compliance, and driving financial performance to meet revenue targets.

Qualifications

Current CPR, First Aid and AED Certifications.
Minimum of 5 years prior Aquatics management experience.
Minimum three years supervisory experience in customer service preferred.

Responsibilities

Oversee day-to-day aquatic operations ensuring smooth, safe, and welcoming experiences.
Payroll processing for aquatics staff and schedule management.
Develop, implement and evaluate programming for aquatics center (recreational, educational, fitness).
Lead staff development, recruitment, training and performance evaluations.
Manage financial performance toward sales and revenue targets and forecast.

Skills

Swim Technique

Learn-to-swim

Policies and Regulations

Management of Personnel Resources

Management of Financial Resources

Sales and Marketing

Problem Anticipation

Written Communication

Oral Communication

Computer Skills

Tools

MS Office

Aquatics software

Job description

The Aquatics Director is an exempt position whose primary responsibility is the financial success of the Aquatics Program through the on-going creation and/or development of staff, programs, services and facilities. The Aquatics Director will provide leadership to aquatics Associates to ensure that member needs are met and that the experience delivered surpasses expectations. The Aquatics Director will be required on a daily basis to exercise discretion and independent judgment in ensuring that the Aquatics Program is successful and that the aquatics Associates are adequately developed.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Management

Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company polices and directives
Performs timely performance evaluations on Associates.
Compiles comprehensive reports regarding performance of Associates.
Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
Oversee day-to-day aquatic operations run smoothly and efficiently through a visible management presence and leadership.
Process, review and submit payroll for all aquatics staff
Act as club and/or regional Manager on Duty, as required

Aquatics Management

The creation, development and implementation of programming for aquatics center including recreational, educational and fitness programming for all ages and abilities. Also includes responsibility for swim team, swim instruction, swim programming, masters and water aerobics.
Develop and introduce new services and programs on an ongoing basis; track utilization including capacity/availability, male/female, member/non-member, etc.
Aquatics operations including customer service, communication, marketing, purchasing, program development, implementation and evaluation
Daily walk through of the aquatics areas to ensure a clean, organized, safe, and well-maintained facility, paying special attention to cleanliness, service delivery, and member interaction
Manage financial performance of the aquatic program through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention
Track, report and analyze the details of financial operation
Prepare and implement action plans to meet or exceed monthly financial goals

Communication and Relationships

Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests.
Promote harmonious relations among members, staff, vendors, and the community at-large.
Communicate timely and follow up, as appropriate.
Active participation in required events, required programs, required meetings and required trainings.
Promote the company’s safety goals and actively work towards ensuring a safe working environment.
Interpret and ensure compliance with company policies and procedures.
Actively further Aquatics objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
Make professional development a consistent priority.
Active participation in meetings and training programs
Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays

Qualifications

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

Swim Technique - Knowledge regarding how to teach proper swim technique and able to teach all ages
Learn-to-swim - Current with research in learn-to-swim skills, competitive swim techniques and childhood development
Policies and Regulations — Knowledge of company polices, federal, state and local laws, government regulations and agency rules that pertain to properties managed.
Management of Personnel Resources — Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work.
Management of Financial Resources — Basic knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
Problem Anticipation/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
Computer – Ability to develop and maintain computer records in MS Office programs such as Word, Excel, Outlook and other software required by TBCC and regulatory agencies. Ability to utilize Aquatics software programs.

EXPERIENCE & EDUCTION

Current CPR, First Aid and AED Certifications
Minimum of 5 years prior Aquatics management experience
Minimum three (3) years previous supervisory experience in customer service preferred
Demonstrated ability to support and develop diverse environment.
Lifeguard Instructor preferred
Certified Pool Operator (CPO) preferred
Current Red Cross Lifeguard Certification, WSI preferred

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described her…**

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job…**

An Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

$75,000.00 - $80,000.00 / year

Other Compensation and Benefits

At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package: