Aquarium F/B Supervisor

Paycom - ATS; Galveston (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Moody Gardens in Galveston, TX is seeking a Food Court Supervisor to assist the Food and Beverage outlets manager in supervising daily operations and staff. You will train the team to deliver exceptional customer service and ensure smooth service during peak hours.

Responsibilities include scheduling, conducting daily briefings with the Outlet Manager, maintaining hygiene standards, supervising beverage stock and equipment, and upholding food quality and presentation under F&B standards.

Qualifications

• Guest-focused with emphasis on quality guest experience.
• Ability to supervise and train staff in customer service.
• Strong communication and teamwork skills.
• Proven reliability and responsibility in fast-paced environments.

Responsibilities

• Schedule staff to ensure proper department staffing.
• Attend daily meetings with Executive Chef/Outlet Manager.
• Train staff and conduct cross-training.
• Supervise beverage stock and equipment handling.
• Ensure hygiene and uniform standards per F&B guidelines.
• Oversee overall service operation and guest experience.

Skills

Guest service

Communication skills

People management

Team leadership

Computer literacy

Reliability

Education

High school diploma

Tools

POS system

Job description

Job Details: Level: Experienced, Job Location: Aquarium 10 - Galveston, TX, Position Type: Full Time, Salary Range: $18.00 - $18.00Hourly, Job Shift: Any, Job Category: Restaurant - Food Service

JOB SUMMARY:

Food Court Supervisor will assist the Food and Beverage outlets manager in supervising the Food Court operations. Constant training of the staff in exceptional customer service will be the main objective for the Food Court Supervisor.

POSITION AUTHORITY:

The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below.

POSITION GUIDELINES:

Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities.

QUALIFICATIONS: ESSENTIAL FUNCTIONS:

• Maintain a Guest Focus while performing duties
• Always assume 100% responsibility for quality guest experience
• Schedule staff accordingly in order to keep the department properly staffed at all times
• Follow up and check on the job training
• Attend all daily morning meeting held by the Executive Chef and/or the Outlet Manager
• Hold daily meeting with Outlet Manager and staff to review daily operation, and to discuss past performance that can be improved
• Conduct regular training and ensure that all staff participate in cross training
• Encourage all staff to cross train during the low season and to follow up and check on the job training
• Supervise the beverage stock, condiments and operating equipment taken is returned to the designated storeroom in a proper way and in a timely manner
• Ensure that all standards set for food presentation, quality and quantity are met and monitored in order to provide and increase service standards
• Supervise the overall service operation
• Make sure hygiene and uniform standards are strictly followed as per F&B department standards
• Distribute relative instructions and rules to the employees
• Maintain smooth department operation on a daily basis
• Responsible for all transactions and all accounting procedures
• Ensure all information received by the Executive Chef and/or Outlet Manager is followed accurately
• Attend all training conducted by the personnel department

Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens

EDUCATION/ EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent preferred
• Prior Supervisor experience preferred

REQUIRED SKILLS:

• Must be reliable and responsible
• Ability to exhibit maturity in the workplace and have a cooperative attitude
• Must have strong communication skills
• Ability to work a computer
• Must have people management skills

PHYSICAL REQUIREMENTS:

• Ability to remain on feet standing or walking for entire shift
• Ability to lift up to 50 pounds
• Ability to perform tasks that involve reaching, bending, and stooping