APSUPSP-IT App Support & Training Specialist

RAYUS Radiology; Saint Louis Park (MN); On-site; USD 49,000 - 71,000; Full time

Benefits offered by this job

DailyPay available

401k with company match

Tuition reimbursement

Adoption assistance

PTO and holiday pay

Job summary

RAYUS Radiology in Saint Louis Park, MN is seeking an IT Applications Support & Training Specialist to provide expert support and training for RIS, EMR, and related applications. The role partners with vendors, software engineers and product owners to improve user experiences and workflows.

The position requires 3 years in helpdesk/customer service in healthcare tech, 2 years of MS Office skills, and willingness to travel.

Qualifications

• Three (3) years' experience in Helpdesk/Phone/Customer Service in a technical or healthcare environment.
• Two (2) years' Microsoft Office Suite experience.
• Valid driver's license and proof of current insurance.

Responsibilities

• Administers RIS, EMR and auxiliary applications and provides workflow documentation, training and end-user support.
• Acts as SME for Enterprise Support Team, troubleshooting application-specific issues.
• Collaborates with Business Analysts, Product Managers and developers to meet deliverables and implement enhancements.
• Delivers large-group user training during new product implementations and upgrades.

Job description

RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $48,800-$70,600 based on direct and relevant experience.

RAYUS Radiology is looking for an IT Applications Support & Training Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT Applications Support & Training Specialist, you will be responsible for providing support and training for company core IT applications to internal and external end users. This role is a subject matter expert (SME) for the Radiologic Information Systems (RIS) and Electronic Medical Records (EMR) systems and their supporting applications and collaborates directly with vendors, software engineers and product owners to enhance the end user experience.

This is a Full-Time position working Monday to Friday, with potential for weekend hours as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(40%) Operations Support

• Administers RIS, EMR and auxiliary applications
• Provides workflow documentation, training and support for internally developed applications
• Acts as a subject matter expert for the Enterprise Support Team in troubleshooting application-specific issues
• Uses knowledge of market-specific workflows in order to support and recommend improvements to existing workflows based on system capabilitiesWorks closely with manager to develop operating standards, protocol, policies and procedures for systems

(35%) Project Management

• Works effectively with Business Analysts and Product Managers to meet deliverable deadlines on various projects
• Collaborates regularly with manager, market managers, Project Managers and other support staff to identify customer needs
• Collaborates with Product Managers and/or the Development Team to develop enhancements and product efficiencies
• Partners with the Quality Assurances Manager to perform QA duties for system upgrades and implementations, ensuring successful product rollouts

(10%) System Implementation and Training

• Provides large-group user training via the internet and live in-person settings on various system applications during new product implementations, upgrades and/or new center implementations
• Performs new customer installations and upgrades of clinical software
• Functions as the point of contact in the field for client inquiries concerning systems operation during system implementations
• Diagnoses and troubleshoots system hardware, software and operator problems during system implementations
• Acts as the Operations Support project liaison and subject matter expert on assigned implementation projects, providing recommendations and decisions to the larger implementation team

(5%) Other Duties as Assigned

• Completes other tasks and projects as assigned

Required:

• Requires travel, varies by project and business needs
• Associate's degree in Information Technology, healthcare, or related field, or the equivalent in advanced and applicable working knowledge of RAYUS's core systems (e.g. Fusion RIS, InstaMed, or physician portals) and internal processes
• Three (3) years' experience in Helpdesk/ Phone/ Customer Service experience in a technical support or healthcare environment
• Two (2) years' Microsoft Office Suite experience
• Valid driver's license and proof of current insurance

Preferred:

• Bachelor's degree in Information Technology, healthcare, or related field
• System implementation and training experience
• Experience administering applications
• Experience using project management software
• Experience creating and executing QA test cases

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

*DailyPay implementation is contingent upon initial set-up period