Apprentice Technician

Hendrick Automotive Group; Huntersville (NC); On-site; USD 18,000 - 28,000; Full time

Job summary

Hendrick Automotive Group, Land Rover Northlake in Huntersville, NC, is seeking an Apprentice Technician to support the Service Team. In this entry-level role, you will assist with identifying required repairs, performing maintenance tasks, and documenting services while you learn under experienced technicians.

You will gain hands-on experience in a fast-paced service environment, follow dealer guidelines and safety rules, and work toward achieving higher certifications and the ability to

Qualifications

• GED or higher is acceptable for entry.
• Basic knowledge of automotive parts and systems.
• Demonstrable mechanical skills and knowledge.

Responsibilities

• Assists Master/Service Technician with examining customer vehicles.
• Assists with identifying necessary vehicle repairs and maintenance.
• Assists with estimating cost of repairs.
• Documents services performed.
• Follows dealership and manufacturer service guidelines.
• Maintains an organized, clean and safe work area.

Skills

Automotive parts knowledge

Mechanical skills

Valid driver's license

Timekeeping system familiarity

Education

GED or higher (High School Diploma acceptable)

Tools

Timekeeping system

Parts inventory system

Job description

Land Rover NorthlakeLocation: 10000 Eastfield Road, Huntersville, North Carolina 28078Summary: In a learning capacity the Apprentice Technician assists the Service Technician with identifying necessary vehicle service and performing the repair, service, and/or maintenance work. In an entry level position, the Apprentice Technician is responsible for increasing knowledge, skills, and certifications to progress to a Service Technician.Supervisory Responsibilities: This job has no direct supervisory responsibilities.Essential Duties and Responsibilities include the following:Assists Master/Service Technician or Team Leader with examining customer vehicles.Assists Master/Service Technician or Team Leader with identifying necessary vehicle repairs and maintenance.Assists with estimating cost of repairs.Assists with performing vehicle repairs and maintenance.Documents services performed.Effectively utilizes available technologies to enhance customer experience.Learns how to performs services efficiently and according to dealership guidelines.Follows dealership and manufacturer service guidelines.Assists Service Technician by requesting necessary parts.Maintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping systemFollows Safeguards rules and regulations.Demonstrates the Company’s Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:o GED High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate DegreeField of Study/Work Experience:o Accounting Automotiveo Businesso Human Resourceso Information TechnologyDesired Work Experience: up to 3 yearso 3-5 yearso 5+ yearsEducation/Experience: Basic knowledge of automotive parts and systems. Demonstrable mechanical skills and knowledge. Technical training or commensurate technical experience.Certificates and Licenses: Valid Driver’s License Eligible for NAPA training, manufacturer training, state inspection/emissions training, if applicable.Computer Skills:Basic Computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.Environment Demands:Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.