Apprentice Optician - Chestnut Hill

Warby Parker; Massachusetts; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking an Apprentice Optician to join our in-house optical team in Massachusetts. You’ll work with a mentor to learn how to meet customers’ eyewear needs, take measurements, adjust and fit eyewear, and ensure quality.

This role focuses on customer service, applying prescription terminology, and helping customers choose frames and lenses based on their prescription, fit, style, and lifestyle. We offer extensive learning resources and a comprehensive benefits package.

Qualifications

• Interest in a medical-oriented role helping people see.
• Passionate about working with people.
• Hands-on problem solver eager to learn new technical skill.
• Clear, effective, and professional communicator.
• Dedicated to going above-and-beyond to help customers and your team.
• Energetic, positive team player in a fast-paced environment.
• Extremely detail-oriented and capable of juggling many responsibilities.
• Open-minded and constantly learning.

Responsibilities

• Learn from a licensed optician or a certified optician to meet customers' eyewear needs.
• Learn how to take and record measurements, adjust and fit eyewear with flawless accuracy.
• Check that finished eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Work with your team to deliver exceptional service to all customers.
• Help customers choose frames and lenses based on prescription needs, face fit, style, and lifestyle.
• Collaborate to form best practices for sales and customer service across the organization.
• Represent the Warby Parker brand and educate others about our values and mission.

Skills

Customer service

Communication

Detail-oriented

Team player

Problem solving

Learning mindset

Job description

Warby Parker is searching for skilled and enthusiastic Apprentice Opticians to join our growing team of in-house optical all-stars and play an integral part in what we're all about-helping people see! In this role, you'll become an expert on our brand and our glasses (take a peek at how they're made). Whether you're helping longtime Warby Parker fans or first-time wearers, you'll deliver extraordinary customer service to leave them excited and confident about our glasses. Along the way, you'll partner with motivated, collaborative individuals who take their work (but not themselves) seriously. You'll also expand your current skill set with a slew of career-advancing resources and benefits. Our ideal candidate is a lifelong learner who's eager to help Warby Parker grow. Sound a lot like you? Wonderful-read on!

What you'll do

• Work directly with a mentor who is either a licensed optician (in licensed states) or a certified optician (in non-licensed states) to learn how to meet customers' eyewear needs
• Learn how to take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Learn how to check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Develop the expertise to explain prescription terminology and product offerings to customers
• Work with your team to make sure all customers receive exceptional service
• Learn how to help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
• Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
• Represent our brand to help educate others and get them excited about our values and mission Warby Parker Apprentice Optician (licensed states)

Who you are

• Interested in working in a medical-oriented role to help people see
• Passionate about working with people
• A hands-on problem solver who's excited to learn a new technical skill
• A clear, effective, and professional communicator
• Dedicated to going above-and-beyond to help customers (and your team!)
• An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
• Extremely detail-oriented and capable of juggling a wide range of responsibilities
• Open-minded-you're constantly learning and challenging what you know
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave1
• Paid Holidays1
• Vacation days per year1
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)
  

Some benefits of working at Warby Parker for part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave2
• And more (just ask!)
  

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

1 WA only: Full-Time employees' paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.)