Apprentice Optician

EssilorLuxottica; Olympia (WA); On-site; USD 23,419 - 31,684; Part time

Job summary

Pearle Vision, part of EssilorLuxottica, is hiring an Apprentice Optician in Washington. This role focuses on delivering an exceptional customer experience, assisting customers in selecting frames and lenses, and supporting the in-store eye care journey.

Gain hands-on experience under supervision, learn eyewear measurement, fittings, and operations while upholding Pearle Vision standards and a friendly, professional demeanour.

Qualifications

• High School diploma or equivalent required.
• Registered in State licensure program (where applicable) or equivalent schooling.
• Previous optical and retail experience.
• Knowledge of licensing guidelines where applicable.
• Strong communication and listening skills.
• Basic math and customer service abilities.

Responsibilities

• Greets customers promptly and delivers attentive service.
• Guides customers to the right location and explains how to shop at Pearle Vision.
• Reviews prescriptions under guidance and notes customer needs.
• Demonstrates Pearle Vision’s standards and customer care best practices.
• Operates the eyewear consultation process and educates on products and services.
• Under supervision, assists with measurements, fittings and order processing.
• Accurately handles checkout and payments following security procedures.

Skills

Strong communicator

Sales skills

Interpersonal skills

Attention to detail

Customer service

Education

High School diploma or equivalent

State licensure registration (where applicable)

Tools

Cash register

Computers

Job description

Requisition ID:935882
Store #:006304 Pearle Vision
Position:Part-Time
Total Rewards:Benefits/Incentive Information

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Apprentice Optician attracts and retains customers by delivering an exceptional customer experience, fosters customer retention, and promotes outstanding associate/doctor satisfaction. The Apprentice Optician demonstrates all aspects of the Neighborhood Eye Care Experience.

MAJOR DUTIES & RESPONSIBILITIES

• Greets customers without delay. Shows urgency in providing service to customers and satisfying their needs.
• Determines the reason for the customer's visit, exchanges names, and explains how to shop at Pearle Vision. Identifies and escorts the customer to the appropriate location in store.
• Attentive to details; under guidance, reviews prescriptions and identifies special needs.
• Consistently demonstrates adherance to NECE.
• Performs work accurately and thoroughly. Identifies situations involving unsatisfied customers and acts quickly for resolution, focusing on what WE CAN DO not what we cannot.
• Uses the Eyewear Consultation Folder to educate the customer on Pearle Vision products, guarantees and services including: eyewear care tips, complimentary adjustments and follow-up services.
• Under guidance and instruction from an Optician:
  • Handles tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
  • Ensures finished eyewear meets Pearle Vision's optical standards and customer requirements/requests.
  • Troubleshoots vision issues and determines correct course of action.
• Demonstrates good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for needs.
• Operates the Software system by inputting customer and prescription information with accuracy and attention to detail and ensures eyewear is being processed and followed through on.
• Accurately operates the cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Ensures customer is aware of expected delivery date of eyewear
• Takes pride in the appearance of the store and shows initiative in keeping the displays and inventory clean, attractive and organized.
• Informs management of potential safety opportunities (ie. broken tiles, furniture, etc.).
• Demonstrates safe work habits.

BASIC QUALIFICATIONS

• High School Graduate or equivalent
• Registered in State licensure program (where applicable) or equivalent schooling
• Previous optical and retail experience
• Knowledge of State/Prov Licensing and Guidelines
• Knowledge of current optical theory and practices.
• Strong communicator and listener to customers and associates
• Strong basic math skills (addition, subtraction, multiplication, division)
• Awareness of current fashion trends
• Strong interpersonal skills (friendly, caring, patient)
• Sales skills
• Knowledge of store merchandise
• Familiarity with cash register, computers and calculators

PREFERRED QUALIFICATIONS

• Prior sales training

Pay Range: 17.13-22.86

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.