Apprentice / Intern - System Support

Intermountain Health; West Valley City (UT); On-site; USD 24,000 - 34,000; Full time

Job summary

Intermountain Health seeks a CFS Intern to gain introductory experience in IT support within Caregiver Field Services. You will learn to resolve basic computer issues, document resolutions, and support existing systems under the guidance of experienced staff.

Daily tasks include updating tickets, prioritizing requests, and learning department workflows while adhering to security policies. This role offers exposure to a healthcare IT environment and related projects.

Qualifications

• High school diploma or equivalent required.
• Strong research, organizational, and analytical skills, plus ability to teach users.
• Proven problem-solving in a fast-paced, service-oriented environment.
• Experience with word processing, spreadsheets, databases, internet, email, and scheduling applications.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Under supervision, learn to resolve minor computer issues.
• Document notes and resolutions in ITIL ticketing system.
• Regularly update staff on project, incident, and service request status.
• Respond to messages according to priority schedule.
• Learn to support new and existing systems while staying current with technology changes.
• Assist with implementing enterprise security policies.
• Collaborate with team to meet individual and team goals.
• Gain knowledge of department and facility functions.
• Participate in various projects to support department needs.
• Perform other duties as assigned.

Skills

Basic computer hardware

Written and verbal communication

Prioritization under pressure

Customer service orientation

Education

High School Diploma or equivalent

Tools

ITIL ticketing system

Word processing

Spreadsheet

Database

Email

Job description

Job Description

This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain an understanding of the business function.

This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain an understanding of the business function. They learn to deploy, support, maintain and troubleshoot computers and other devices. This position allows the incumbent the ability to gain a subset of the total knowledge required within the support specialty area. Requires additional support and/or training to become fully proficient. This position is overseen by higher lever technical contributors such as the associate, staff, senior, and consultant professionals.

Essential Functions

• Under the direction of team members, they learn to resolve minor computer issues.
• Adequately documents notes and resolution to issues in ITIL ticketing system.
• Updates support staff regularly on the status of projects, incidents, service requests.
• Responds to messages according to priority schedule.
• Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes.
• Under the direction of team members, implements enterprise defined security policies (hardware and software).
• Works with team members to identify solutions and perform tasks that accomplish individual and team goals.
• Gains knowledge of the department’s / facility’s functions.
• Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility.
• Performs other duties as assigned.

Skills

• Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).
• Strong written and oral communication skills and the ability to present ideas in user-friendly language.
• Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation with keen attention to detail.

Posting Specifics

• Rate: Depending on experience
• Shift Entry Details: Monday – Friday Days 8:00 to 5:00 - with some flexibility
• Department: Caregiver Field Services or Client Field Services team in the DTS department

Qualifications

• High School Diploma or equivalent required.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Preferred

• Students in Information Systems or related field and/or equivalent work experience.
• Having knowledge of additional languages beyond English is helpful

Physical Requirements

• Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.
• Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
• Ascend and descend stairs or ladders to service IT equipment needs.
• Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.
• Raise or lower an object from one level to another.
• Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Transport oneself from place to place.

Location:

Employee Service Center, Lake Park Building, SelectHealth - Murray, Supply Chain Center, Valley Center Tower, Vine Street Office Building

Work City

West Valley City

Work State

Utah

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.68 - $24.75

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.