Appointment Coordinator (Full-Time) - Day

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking an Appointment Coordinator to manage and schedule medical services for patients, handling clerical duties and ensuring data accuracy.

You will coordinate with medical staff to avoid scheduling conflicts, prepare daily reports, answer phones, and support patient needs while maintaining compliance with billing and room availability. HM Health offers competitive benefits and a collaborative culture.

Qualifications

• High School diploma or GED required.
• Excellent written and verbal communication.
• Proficient in Microsoft Office and Google Suite.
• Ability to handle basic issues and problems; scheduling/clerical experience preferred.

Responsibilities

• Schedule appointments and manage patient appointments and data.
• Avoid scheduling conflicts and ensure data accuracy.
• Prepare daily reports and coordinate with interdepartmental staff.
• Process surgery-related billing and verify charges when applicable.
• Ensure availability of rooms, equipment, and supplies.
• Answer phones and support patient needs with professionalism.

Skills

Communication skills

Problem solving

Computer skills

Clerical skills

Education

High School diploma or GED

Associate’s degree

Tools

Microsoft Office

Job description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Appointment Coordinator is responsible for the management and scheduling of all appointments by scheduling various medical services for patients and performing clerical work associated with such services.

• Avoids conflict when scheduling patients.
• Provides input to assure that booking guides, physicians` times, and other data elements are accurate.
• Assures accuracy of data input by checking and correcting data validity and statistical reports.
• Assures effective utilization of rooms and times.
• Reports errors and omissions to appropriate personnel for correction/clarification.
• Consults with Medical Records to assure accuracy of statistics/demographic data.
• Prepares and delivers daily reports to appropriate interdepartmental personnel.
• Answers telephones and utilizes computer systems to schedule and manage appointments.
• Checks patient paperwork for completeness of required information.
• May be responsible for the processing of all surgery related bills, as well as, all perioperative.This includes assuring that all charges are entered and verified before processing charges; assuring the accuracy of charges and patient information and reporting of accuracy of charges and patient information (e.g. billing number).
• Assures that special equipment, supplies, and rooms are available.
• Assures availability of supplies and initiates requests for special supplies for individual procedures.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Other duties as assigned.
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

Education, Knowledge, Skills and Abilities Required

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to handle basic issues and problems.
• Excellent written and verbal communication skills.
• Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred

• Associate`s degree.
• Prior experience in a related role.

Contacts

• Regular contact with medical personnel and its visitors.

Minimum rate of $21.73 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to

Labor Market Data Compensation is benchmarked against market data to ensure competitiveness.

Experience Years of relevant work experience.

Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

Skills Demonstrated proficiency in relevant skills and competencies.

Geographic Location Cost of living and market rates for the specific location.

Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.