Appointment Center Representative

Willamette Dental Group; Washington; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401(k) with 5% match

Flexible spending accounts

PTO

Job summary

Willamette Dental Group seeks an Appointment Center Representative to deliver high-quality telephone customer service and efficient scheduling for patients, doctors, and staff. You will verify insurance details, explain payment procedures, and update patient data in the system, enabling smooth clinical workflows.

Candidates should have at least one year in customer service or a call center, with preference for healthcare/dental experience.

Qualifications

• Minimum one year of customer service or call center experience.
• High school diploma or GED required; healthcare/dental experience is desirable.
• Bilingual abilities are an asset.

Responsibilities

• Provide quality telephone customer service and efficient scheduling.
• Schedule patients using guidelines and offer alternatives when appropriate.
• Verify insurance information and communicate payment procedures.
• Enter and update patient information and treatment plans in the database.
• Address patient questions and concerns with clear, accurate information.

Skills

Customer service

Call center experience

Bilingual

Education

High school diploma or GED

Tools

Microsoft Windows

Keyboarding

10-key skills

Job description

Position Summary
The Appointment Center Representative will provide quality telephone customer service through efficientscheduling and effective communication with patients, doctors, office managers and office staff byutilizing scheduling guidelines. This position is also responsible for providing patients with thorough andaccurate information. This position reports to the Office Site Administrator.

Essential Position Functions

• Utilize Appointment Center scheduling guidelines for patient scheduling and offer alternatives topatients when appropriate.
• Apply new patient distribution, access guidelines and correct appointment types to schedulepatients.
• Update patient information and enter appropriate treatment plan into the database.
• Utilize call back list effectively.
• Identify and correct scheduling errors promptly.
• Confirm and verify insurance information, establish account and communicate paymentprocedures.
• Provide thorough and accurate information to patients by directing, informing and addressing anypatient questions or concerns.

Education and Experience
High school diploma or GED required and minimum of one year customer service or call center experience required OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position. A minimum of one year healthcare and/or dental experience is desirable. Dental terminology desirable. Bilingual desirable. Previous computer experience required, including working knowledge of Microsoft Windows applications, keyboarding and 10-key skills.

Expected hourly hiring range for this position depending on experience:

$19 - $23 USD

Compensation

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to education, job-related knowledge/skills, experience, geographical location, and internal equity.

This position is also eligible for incentive pay in accordance with the terms of the Company’s plan.

Company Benefits

Willamette Dental offers the following benefits for this position, subject to applicable eligibility requirements: medical, dental and vision insurance, tuition reimbursement, flexible spending accounts, 401(k) retirement plan with 5% match, accidental death and dismemberment insurance, life insurance, voluntary disability insurance, commuter benefits, two complimentary pairs of Fig scrubs (clinical roles), and employee assistance program.

Paid Time Off (PTO): Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually. The Company’s PTO program combines vacation and sick leave, which is more generous than Washington State’s Sick Leave Law. Employees in part-time roles working less than 40 hours per week will accrue PTO on a pro-rated basis.

Physical Requirements

The work is primarily performed while sitting and/or standing, but will require occasional walking, bending, stooping and carrying light items such as papers, books, or other supplies. The incumbent uses a computer and other standard office equipment to complete tasks.

Willamette Dental is an equal opportunity employer.

We provide equal employment opportunities to all employees and applicants for employment without regard to an individual’s race (including physical characteristics historically associated with race), religion, color, age, sex (including pregnancy), national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity, pregnancy-related condition, or any other classification protected by applicable federal, state or local laws.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.

This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

We are required to compile the following information for statistical purposes in order to comply with certain federal regulations relating to Equal Employment Opportunity and affirmative Action requirements. The information you provide is strictly on a voluntary basis, and the content of the information will not affect your eligibility for employment. Likewise, if you choose not to provide this information it will not affect your eligibility for employment in any way.