Apply4itjobs

Apply4itjobs; Douglasville (GA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Telehealth, Dental and Vision

401(k)

HSA and FSA

Life and AD&D

Short/Long disability

Flex PTO

Leave of Absence

Employee Assistance Program

Wellness Program

Rewards and Recognition Program

Job summary

Flexential is seeking a Data Center Technician II to provide 24/7/365 physical and Level II technical support across Data Center operations in Douglasville, GA. The role requires handling facilities infrastructure, Windows OS, and PC troubleshooting with a professional demeanor and proactive communication.

Key duties include incident triage, equipment installations, environmental monitoring, and collaboration with carriers.

Qualifications

• High School diploma or equivalent.
• Excellent verbal and written communications skills.
• Minimum 2 years of experience in customer service or IT support.
• Strong attention to detail and ability to meet deadlines.
• Ability to work any shift 24/7.
• Minimum 30 hours per week on-site at Douglasville, GA Data Centers.

Responsibilities

• Provide timely resolution and escalation of customer issues.
• Maintain professional conduct during data center duties.
• Deliver proactive updates to customers and teammates.
• Perform remote hands work for internal and external customers.
• Assist with Monthly Generator Test Procedure.
• Maintain clean and organized cabinets, cables, and cages.

Skills

Verbal and written communication

Attention to detail

Customer service mindset

Ability to work 24/7 shifts

Time management

Calm professional demeanor

Education

AA/BS in tech field or pursuing degree

ITIL Foundations certification

Network+ / Security+ / CCNA / MCP / MCSA

Tools

Microsoft Windows OS

Microsoft software

UPS / Generators / HVAC / PDUs

Job description

The Data Center Technician II (DCT II) is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. DCT II’s must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities and Essential Job Functions

Customer Support

• Provide timely resolution and/or escalation of customer issues.
• Maintain a professional attitude and conduct while in the performance of the data center duties.
• Deliver proactive updates to customers and teammates as necessary.
• Immediately addressor elevate service impacting events when notified by Flexential monitoring tools.
• Follow Flexential Support processes and procedures.
• Execute tape handling procedures for internal and external customers.
• Perform Customer Service Delivery Audits as requested.
• Physical device alert review throughout data centers
• Incident triage and escalation
• Provide local access and escort for vendors and carriers.
• Provide and track carrier access for circuit installations.
• Perform remote hands work for internal and external customers.
• Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environment
• Perform data entry tasks for ongoing infrastructure changes, customer installations.and facility reporting.
• Assist and/or complete physical and logical installations ofFlexentialservices.
• Update all relevant and required documentation.
• Complete assigned workflow tasksin order toprovide timely turnaround to customers.
• Maintain clean and organized customer cabinets, cables, and cages during installation ofFlexential services.

Remote Hands Support

• Perform Software/Hardware Installations.
• Perform Software Upgrades.
• Basic Troubleshooting within Microsoft software and operating systems
• Execute routine maintenance procedures (Customer reports, System Updates, Backup Services).
• Rack and stack customer or Flexential hardware
• Provides onsite support for Flexential hardware and systems as instructed by partner teams.

Facility Operations

• Maintain cleanliness of the Data Center and surrounding supporting areas.
• Perform Customer Infrastructure Environmental Monitoring.
• Perform Facilities Rounds and elevate pertinent information.
• Process all in and out bound shipping/receiving for Customer andFlexential Deliveries.
• Operate Badge Access Security System.
• Immediately report facilities alarms to the local Critical Infrastructure Operations Engineer or Manager.
• Responsible for initiating escalations for customer impacting/potentially impacting infrastructure/redundancy loss events
• Assist Critical Infrastructure Manager (CIM) on an as needed basis.
• Complete End of Shift Reporting.
• Follow Flexential Data Center Policies and Procedures.
• Stay abreast of new facilities-related information and training updates.
• Assist with Monthly Generator Test Procedure.
• Work with local mgmt.to maintain cabling and general usage item inventory levels.

Training

• Complete policy and procedure review within scheduled timelines.
• Maintain proficiency level with Flexental Tools and Systems used to deliver support.
• Perform other duties as required and assigned.

Required Qualifications

• High School diploma or equivalent
• Excellent verbal and written communications skills.
• Minimum 2 years of experience working within a Customer Service or, IT Support, or trade position.
• Strong attention to detail, making and keeping commitments and meeting deadlines.
• Ability to work any shift 24/7
• A minimum of 30 hours a week will be devoted to work directly related to the Douglasville, GA Data Centers, with your physical presence required at the Douglasville site.

Preferred Qualifications

• Experience in a 24/7 production environment
• Strong troubleshooting skills
• Solid understanding of Microsoft Software and Operating systems
• Fundamental knowledge of networking – Routing, Subnets, Communication protocols
• Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power
• Working understanding of AC and DC power
• Familiar with ethernet cable color coding
• Familiarity with ITIL Incident Response methodology and/or ITIL Foundations certification
• AA, BS, or actively pursuing and advanced degree in the technology field
• Network +, Security +, or CCNA, or Microsoft MCP, or MCSA

Physical Requirements

• Ability to sit for extended periods of time
• Walk or Stand for 25% of the time
• Moderate or advanced keyboard usage
• Lift up to 25 lbs.
• Limited travel may be required

Base Pay Range: Hourly salary range offered for this position is estimated to be $26.00 – $28.00. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Flexential participates in the E-Verify program. Please click here for more information.

This position has the following safety hazards:

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you’re enthusiastic about this role and believe you have the skills and abilities that would make you successful, don’t hesitate to apply today!

Benefits of working at Flexential:

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company’s discretion.

EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.