Apply Connect Job-3(840)

iCIMS Middleware Test Company; Brick Township (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

iCIMS is seeking a Manager in Account Services to work closely with customers and ensure their needs and expectations are met. The role requires strong ASP knowledge, customer-facing skills, and the ability to manage multiple accounts in a fast-paced SaaS environment.

Travel to client sites and conferences is expected. A Bachelor degree and strong communication and presentation abilities are essential to success in this role.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with HR systems and/or software project management is a plus.
• Strong interpersonal, verbal and written communication and presentation skills.

Responsibilities

• Communicate effectively with customers to ensure needs are met and expectations managed.
• Identify opportunities to add products and services.
• Participate in sales presentations and on-site customer meetings.
• Develop client references, case studies, and testimonials with Marketing.
• Proactively contact assigned clients to support renewal and satisfaction.
• Handle escalated customer issues and travel as needed.

Skills

ASP systems

Interpersonal skills

Verbal & written communication

Presentation skills

Account management

Travel readiness

Education

Bachelor degree

Tools

Windows OS

Internet Explorer

Job description

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?

You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.

iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.

updated via bulk edit

As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.
• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.