Applied Scientist, Customer360

Amazon; San Francisco, Northern (CA, KY); On-site; USD 143,000 - 193,000; Full time

Job summary

Amazon.com Services LLC in Seattle is seeking a researchers who will own end-to-end AI memory problems, from data collection to production. You will design, run and scale experiments, and ship effective models that drive real-world outcomes.

You will collaborate with scientists, engineers and PMs across the organization, mentoring juniors and shaping the team’s research direction in knowledge-reasoning and information retrieval.

Qualifications

• 3+ years of building models for business applications.
• PhD, or Master’s degree with 4+ years of CS, CE, ML or related field experience.
• Experience programming in Java, C++, Python or related language.
• Experience in algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing.
• Experience in designing experiments and statistical analysis of results.
• Experience in patents or publications at top-tier peer-reviewed conferences or journals.

Responsibilities

• Solve real-world problems by getting and analyzing large amounts of data, generating insights and opportunities, executing experiments, and developing statistical and ML models.
• Collaborate with Scientists, Engineers, and Product Managers across the organization to influence stakeholders with clear communication.
• Mentor junior members and help them grow.

Skills

Model building

Java

C++

Python

Algorithms and data structures

Data mining

Parallel computing

Numerical optimization

Publications or patents

Education

PhD or Master’s with CS/CE/ML focus

Job description

Job ID: 10497801 | Amazon.com Services LLC

What happens when you give AI the ability to remember? Not cached responses — real structured memory that compounds over time and transfers across contexts. We're building the science behind this, and we need researchers who want to own the problem end-to-end. This is a founding role on a new team. You won't inherit models or maintain someone else's pipeline. You'll define the research direction, run experiments at scale, and ship what works directly to production.

A day in the life

You will solve real-world problems by getting and analyzing large amounts of data, generate insights and opportunities, execute experiments, and develop statistical and ML models. The team is driven by business needs, which requires collaboration with other Scientists, Engineers, and Product Managers across the organization. You get to influence stakeholders with clear communication skills. You innovate on behalf of the customer and strategically build features. You will mentor junior members and help them grow.

About the team

We\'re a new team within Personalization, focused on a different kind of recommendation: not "what product should this customer see" but "what knowledge should this AI use right now." Same scale, same rigor, entirely new problem space. The science is at the intersection of information retrieval, knowledge representation, and LLM reasoning — and the right approach hasn\'t been established yet.

The team values innovation and offers a safe place to try, fail, and learn while fostering a culture of continuous improvement. Everyone is a leader and owner for everything we do as a team. We offer creative space with an entrepreneurial work environment focusing on customer obsession.

Basic Qualifications

• 3+ years of building models for business application experience
• PhD, or Master\'s degree and 4+ years of CS, CE, ML or related field experience
• Experience programming in Java, C++, Python or related language
• Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
• Experience in designing experiments and statistical analysis of results
• Experience in patents or publications at top-tier peer-reviewed conferences or journals

Preferred Qualifications

• Experience using Unix/Linux
• Experience in professional software development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

- Experience using Unix/Linux
- Experience in professional software development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.