Applied NLP Engineer

Socket.dev; Goleta (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Ground floor impact

Significant equity

Direct reporting to founder

Career growth opportunities

Collaborate with experienced teammates

Work with enterprise customers

Job summary

Unwrap.ai is seeking an Applied NLP Engineer to build customer-facing NLP features that extract actionable insights from large-scale feedback. You will own end-to-end solutions, gather sprint requirements, and ship core NLP capabilities that drive product and insights for enterprise customers.

This in-person role in Santa Barbara, CA offers exposure to sales, marketing, and customer success as you realize customer needs and deliver robust software.

Qualifications

• 2+ years experience building real-world NLP solutions.
• Develop high-quality products that solve real customer problems.
• Strong builder mindset with 80%+ time writing code.
• ownership of what you build and shipping robust software.
• Comfortable with ambiguous product requirements.
• Willingness to meet with customers.

Responsibilities

• Own and deliver major customer-facing NLP features end-to-end.
• Translate customer needs into sprint requirements and deliverables.
• Collaborate with sales, marketing, and customer success to shape product.
• Ship reliable NLP solutions that inform product decisions.

Skills

NLP experience

Builder mindset

Collaborative work

Job description

Do you love to build? Are you one of the most ambitious people you know? If so, you\'ll be right at home at Unwrap.

We are seeking an Applied NLP Engineer who has a specific interest in building customer-facing technology for extracting actionable insights from large scale customer feedback. Our customers are some of the world\'s best companies, from Github to Stripe to Oura to Microsoft. These teams rely on Unwrap to analyze millions of pieces of customer feedback and inform them where they need to focus.

You\’ll own and deliver major customer-facing solutions end-to-end. This includes understanding customer needs, helping compile sprint requirements, and ultimately shipping core NLP features. You\’ll get exposure to all aspects of the company, from sales to marketing to customer success, but you\’d focus primarily on designing and building NLP features that drive the product and the insights we deliver forward.

This is an in-person role in beautiful Santa Barbara, CA. Our office is downtown, walking distance to great restaurants, coffee shops, and the beach.

Who We Are

Unwrap.ai is on a mission to fill the world with products people love. We’re helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.

We’re currently a team of 40, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs.

Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love.

Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can\'t wait to read your application.

What You Bring

• You have 2+ years experience building real-world NLP solutions
• You pride yourself on developing high quality product that solve real customer problems.
• You are first and foremost a builder and are excited about the idea of spending 80%+ of your time actively developing software.
• You own what you build and take pride in shipping robust high quality software.
• You're not afraid of ambiguous product requirements.
• You're comfortable meeting with customers.

What You Get

• Ground floor impact at an early-stage startup with tremendous latitude over technical strategy and approach
• Significant, potentially life-changing equity
• Report directly to a founder of the company
• Ability to rapidly advance your career alongside company growth
• Collaborate with experienced teammates, entrepreneurs, and advisors
• Work directly with enterprise customers to ideate and develop solutions