Applied AI Lead (Account Management)

Socket.dev; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision

401k with match

Learning & development budget

Recharge days

Global impact

Job summary

Heidi is seeking an Applied AI Lead in the US to own strategic customer relationships, drive adoption, and expand AI deployments. You will work with Clinical Engineers to architect solutions, from discovery through renewal, and mentor others while shaping the product’s application in healthcare settings.

You will lead engagements with executives and clinicians, delivering measurable clinical and operational value with deep product fluency and strong commercial judgment.

Qualifications

• 5+ years of experience in consultative deployment, account management, management consulting, or a related customer-facing technology role.
• Proven ability to independently resolve ambiguous customer and commercial problems and drive adoption, retention or expansion.
• Deep product fluency, including leading demonstrations and discovery and linking capabilities to clinical needs.
• Experience building executive-level business cases and transformation plans that lead to investment.
• Strong analytical judgment: identify root causes, ROI, and target high-impact work.
• Experience coordinating multi-step initiatives across teams and managing delivery risks.
• Proof of improving processes and translating expertise into repeatable practices.
• Ability to mentor colleagues and influence across teams without formal management authority.
• Comfort in surfacing disagreement, choosing a direction, and committing to decisions.

Responsibilities

• Own complex, strategic accounts and build trusted relationships with executives, clinicians, and leaders, aligning around transformation plans and achievable outcomes.
• Pursue high-value growth opportunities by identifying adoption, expansion, and renewal paths and focusing on impactful work.
• Lead discovery and solution scoping with live product demos and initial discovery, involving Clinical Engineers as needed.
• Address ambiguous deployment challenges by identifying root causes and proposing practical options.
• Deliver end-to-end initiatives by coordinating dependencies, tracking progress, surfacing risks, and protecting value.
• Apply deep product understanding to Heidi’s roadmap and clinical logic to spot gaps and opportunities.
• Shape decisions with customer workflow insights and develop use cases to increase meaningful usage.
• Improve team practices by turning successful approaches into repeatable discovery and deployment methods.
• Mentor colleagues and strengthen cross-team collaboration while communicating complex issues clearly.
• Maintain commercial discipline with accurate forecasts and account plans based on adoption and utilization data.

Skills

Consultative deployment

Account management

Executive stakeholder management

Product fluency

Clinical workflows

Healthcare buyers

Job description

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

About the Role

We’re looking for an Applied AI Lead to deliver results across Heidi’s most complex customer deployments and growth opportunities. As a senior individual contributor on Heidi’s US Applied AI team, you’ll own strategic customer relationships within a specialty-focused pod and help improve how the broader team deploys, drives adoption, and expands the use of AI.

This is a quota-carrying, consultative deployment and account management role. You’ll lead ambiguous customer engagements from discovery through implementation, expansion, and renewal, partnering with Clinical Engineers to develop solutions that create measurable clinical and operational value.

You’ll bring deep product expertise, strong commercial judgment, and a track record of solving difficult problems independently. Your impact will extend beyond your own portfolio through better processes, actionable customer insights, and mentorship of less experienced colleagues.

What you'll do

• Own complex, strategic accounts. Build trusted relationships with executives, clinicians, and operational leaders, aligning stakeholders around clear transformation plans and measurable outcomes.

• Pursue the highest-value growth opportunities. Independently identify and advance opportunities for adoption, expansion, and renewal, challenging low-impact work and focusing effort where it can deliver the strongest return.

• Lead discovery and solution scoping. Run live product demonstrations and initial discovery independently, explain capabilities and limitations, and bring Clinical Engineers into deeper technical design and implementation.

• Solve ambiguous deployment challenges. Identify root causes, develop practical options, recommend a path forward, and bring a proposed next step to each issue you raise.

• Deliver complex initiatives end to end. Coordinate dependencies across customers and internal teams, track progress, surface risks early, and adjust plans to protect delivery and customer value.

• Apply deep product understanding. Use Heidi’s products routinely and understand the roadmap, underlying architecture, and clinical logic well enough to identify gaps and opportunities others may miss.

• Shape decisions through customer insight. Bring a detailed understanding of customer workflows, pain points, and buying processes into Product and Clinical Engineering discussions. Proactively develop use cases that increase meaningful usage.

• Improve how the team works. Turn successful approaches into repeatable discovery, deployment, adoption, and account growth practices that improve consistency across the department.

• Mentor and connect colleagues. Support less experienced team members, strengthen relationships between teams, and communicate complex issues clearly enough for others to act.

• Maintain commercial discipline. Own accurate forecasts and account plans for your portfolio, using adoption, utilization, and credit consumption data to anticipate risks and opportunities.

What we're looking for

• 5+ years of experience in consultative deployment, account management, management consulting, or a related customer-facing technology role, with sustained success in complex engagements.

• A track record of independently resolving ambiguous customer and commercial problems and delivering measurable adoption, retention, or expansion outcomes.

• Deep product fluency, including the ability to lead demonstrations and discovery and connect technical capabilities to clinical and operational needs.

• Experience building executive-level business cases and transformation plans that lead to investment and adoption.

• Strong analytical judgment: you can identify root causes, assess return on investment, and challenge work that will not materially improve outcomes.

• Experience coordinating multi-step initiatives across teams, managing dependencies, and identifying delivery risks before they become missed commitments.

• Evidence of improving processes and translating individual expertise into practices others can use.

• The ability to mentor colleagues and influence across teams without formal management authority.

• Confidence in surfacing disagreement, recommending a clear direction, and committing to the agreed decision.

Strongly appreciated, but not required

• Deep familiarity with clinical workflows and healthcare buying processes.
• Experience deploying AI products in healthcare or other complex operational environments.
• Experience growing accounts across both seat-based and usage-based commercial models.

The Way We Work

1. Live Forever - We build for healthcare’s next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence - even when it’s uncomfortable.

2. Practice Ownership - Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.

3. Move Fast, Fix Faster - The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace - Heidi never goes down.

4. Get Better - The best clinicians teach. So do we. We live in clinicians’ reality, bring warmth to the work, and choose clarity over cleverness.

Why You Will Flourish With Us

• Generous Healthcare, Dental, and Vision benefit options 90%+ paid for by Heidi
• 401k with 3% match
• $100/month Healthy Heidis budget
• $700/year learning & development budget
• Recharge Days after major pushes
• The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups