Applied AI Insights Lead, Creator & Consumer Experience

Google LLC; San Bruno (CA); On-site; USD 140,000 - 204,000; Full time

Job summary

Google LLC is hiring for an Applied AI Insights Lead within YouTube's Creator and Consumer Experience Operations. The role focuses on measuring agentic AI support experiences and developing new AI capabilities to enhance consumer journeys and agent performance.

You will collaborate with AI business, design, data science, and engineering teams to advance LLM-driven strategies, taxonomy, and personalization signals, shaping how YouTube delivers AI-powered support at scale.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in customer or consumer support operations in relevant industries.
• Experience leveraging AI analytics, predictive modeling, or LLMs to streamline journeys.

Responsibilities

• Own measurement strategy for agentic AI support and related capabilities.
• Define AI-driven support measurements and evaluation frameworks.
• Build models linking user experience to business outcomes and growth metrics.
• Collaborate cross-functionally to implement and lead AI experience initiatives.

Skills

AI analytics

Predictive modeling

LLM usage

Customer support operations

Education

Bachelor’s degree or equivalent practical experience

Tools

Python

SQL/BigQuery

APIs

Job description

Google LLC is hiring for an Applied AI Insights Lead within YouTube's Creator and Consumer Experience Operations. The role focuses on measuring agentic AI support experiences and developing new AI capabilities to enhance consumer journeys and agent performance.

You will collaborate with AI business, design, data science, and engineering teams to advance LLM-driven strategies, taxonomy, and personalization signals, shaping how YouTube delivers AI-powered support at scale.