Applied AI Data Scientist: LLM Solutions for Support

Experis Austria; Durham (NC); On-site; USD 83,000 - 90,000; Full time

Job summary

Experis is hiring an Applied AI Data Scientist for a 100% onsite role in Durham, NC. You will design and implement LLM-powered solutions for technical support workflows, including case classification, information retrieval, response drafting, summarization, and agent assistance.

Join to build AI assistants, using prompt engineering, RAG, and tool invocation, and to establish evaluation frameworks to measure accuracy, relevance, groundedness, and safety in real-world settings.

Qualifications

• Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, Mathematics, or related field.
• Minimum 7 years of professional experience in data science, applied machine learning, or a closely related field.
• Demonstrated experience delivering data science or AI solutions and evaluating performance in real-world applications.
• Hands-on experience with Generative AI or LLM-based applications, including understanding model limitations and the importance of evaluation and human oversight.

Responsibilities

• Design and develop LLM-powered solutions for technical support workflows, including case classification, information retrieval, response drafting, summarization, and agent assistance.
• Build and enhance AI assistants using prompt engineering, tool calling, RAG, and orchestration techniques.
• Create evaluation frameworks and datasets to measure accuracy, relevance, groundedness, task completion, latency, and safety.
• Run model evaluations and controlled experiments to compare prompts, models, retrieval strategies, and workflow designs.
• Work with support teams and subject matter experts to identify business needs, curate knowledge sources, and define success criteria and escalation paths.
• Analyze structured and unstructured data, including support tickets, conversations, and knowledge articles.
• Monitor AI performance, diagnose failure patterns, and iterate on prompts, retrieval methods, data quality, and safeguards.
• Apply responsible AI practices, including data privacy, security, transparency, human oversight, and bias testing.
• Communicate findings, technical limitations, and recommendations to technical and non-technical stakeholders.
• Collaborate with software and data engineering teams to integrate validated AI solutions into existing systems.

Skills

Generative AI

LLMs

LLM-powered apps

Prompt engineering

RAG

Embeddings

Vector search

Python

SQL

Statistics

Experimental design

NLP

AI APIs

Data privacy

Governance

Education

Bachelor’s/Master’s in CS/DS/Stats

Job description

Experis is hiring an Applied AI Data Scientist for a 100% onsite role in Durham, NC. You will design and implement LLM-powered solutions for technical support workflows, including case classification, information retrieval, response drafting, summarization, and agent assistance.

Join to build AI assistants, using prompt engineering, RAG, and tool invocation, and to establish evaluation frameworks to measure accuracy, relevance, groundedness, and safety in real-world settings.