Applications & Technical Support Engineer – Refractory

Jobtailor; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a qualified engineer to provide technical support, analyze applications, and drive product promotions in a cross-functional team. The role involves training, trade shows, and strategic customer engagement to identify opportunities and shape product portfolios.

The candidate should have a Bachelor's in Engineering with knowledge of refractory science and strong MS Office skills to collaborate across departments and deliver solutions.

Qualifications

• B.S. degree in Engineering, such as Ceramics, Metallurgy, Chemical, Materials Science, or a related field.
• Knowledge of industry/customer applications and general refractory science.
• Marketing and technical skills.
• Knowledge of product lines, product characteristics, construction, installations, customer applications, estimating, quality control, manufacturing, and sales skills helpful.
• Proficient knowledge of MS Office, including Excel, Access, and PowerPoint.
• Ability to work effectively in a team environment.
• Strong analytical, strategic thinking, and business problem-solving skills.
• Project management skills and ability to coordinate multi-department projects.

Responsibilities

• Provide technical support for customer assistance, customer quotations, internal and external training, complaint investigation, failure analysis, and R&D activities
• Analyze application needs and propose, alter, or define lining designs and installation methods
• Execute product promotions and marketing strategies as a cross-functional team member
• Prepare for and attend industry tradeshows
• Perform market and product portfolio analysis to identify emerging business opportunities
• Provide strategic customer sales and technical support
• Assist with product rationalization, portfolio modifications, and shape standardization
• Contribute to product pricing and positioning
• Work with the engineering team to solve customer problems and provide solutions

Skills

Technical Support

Market Analysis

Project Management

Refractory Science Knowledge

Customer Applications

Quality Control

Sales Skills

Strategic Thinking

Team Collaboration

Problem-Solving Skills

Education

Bachelor's degree in Engineering (Ceramics, Metallurgy, Chemical, Materials Science or related)

Tools

MS Office

Excel

Access

PowerPoint

Job description

Jobtailor is seeking a qualified engineer to provide technical support, analyze applications, and drive product promotions in a cross-functional team. The role involves training, trade shows, and strategic customer engagement to identify opportunities and shape product portfolios.

The candidate should have a Bachelor's in Engineering with knowledge of refractory science and strong MS Office skills to collaborate across departments and deliver solutions.