Applications Support Tech Lead Analyst

Citibank (Switzerland) AG; Tampa, Northern (FL, KY); Hybrid; Confidential; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Life insurance

Disability insurance

Wellness programs

Paid time off

Job summary

Citibank, N.A. in Tampa, FL seeks an Applications Support Tech Lead Analyst to orchestrate deployment across the SDLC, lead incident triage, and ensure compliance in large data center operations.

You will drive automation via Jenkins pipelines and OpenShift, supporting Tomcat/Apache and MicroStrategy workloads on Unix, with emphasis on data integrity and rapid recovery. The role requires coordinating with cross-functional teams, enforcing deployment protocols, and maintaining audit-readiness

Qualifications

• Requires a Bachelor’s degree in Computer Applications, Information Technology or related field.

Responsibilities

• Collaborate with diverse application and technology teams to manage franchise-critical and regulatory applications through SDLC.
• Provide technical and application support in large data center environments, focusing on Tomcat, Apache, and Big Data on UNIX.
• Manage MicroStrategy Intelligence Servers, optimizing performance and refreshing large cubes; oversee massive Oracle databases.

Skills

CI/CD

DevOps

OpenShift

Jenkins

Git/GitHub/Bitbucket

Tomcat/Apache

Unix/Linux

MicroStrategy

Oracle DB

Incident management

Compliance

Change management

Education

Bachelor’s degree in Computer Applications/Information Technology or related field

Tools

Git

Bitbucket

GitHub

Job description

Applications Support Tech Lead Analyst

Citibank, N.A. seeks an Applications Support Tech Lead Analyst for its Tampa, Florida location. Duties: Collaborate with diverse application and technology teams to manage a portfolio of multiple franchise-critical and regulatory applications, orchestrating their efficient and compliant deployment across the entire Software Development Life Cycle. Provide comprehensive technical and application support within large data center environments, specifically challenging Tomcat and Apache Product Systems, along with Big Data ecosystems on UNIX. Manage MicroStrategy Intelligence Servers, optimizing performance and refresh numerous large intelligent cubes, and oversee massive Oracle database servers, each comprising eighty terabytes. Continuous Integration and Continuous Deployment DevOps practices, including process and infrastructure automation, build and deployment automation, and source code repository management utilizing Git, Bitbucket, and GitHub, with end-to-end automation implemented through Jenkins pipelines and hands-on experience with OpenShift for application deployment and debugging. Essential infrastructure and server maintenance responsibilities, including patching, End-of-Vendor-Support management, tool upgrades, and vulnerability fixes, are executed with a global perspective. Responsible for proactive incident management, rooted in Information Technology Infrastructure Library processes, involving swift diagnosis and resolution of emergent issues within User Acceptance Testing and production environments, providing immediate ad-hoc solutions, meticulously coordinating permanent fixes, and leading issue triage calls across environments. Ensuring adherence to established deployment protocols and the integration of functional components, with zero tolerance for errors or process deviations, rigorously enforcing compliance and audit-readiness. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Requirements

• Requires a Bachelor’s degree, or foreign equivalent in Computer Applications, Information Technology or related field and 6 years of progressively responsible, post-baccalaureate experience as a Software Engineer or related position managing multiple franchise-critical applications, from initial requirements gathering through to final production deployment.


• 6 years of experience must include: Orchestrating the compliant and efficient deployment of changes for multiple franchise-critical and regulatory applications across SDLC;


• Supporting and managing a matrix of controlled environments;


• Ensuring that all changes are meticulously aligned across development, support, operations, and business teams;


• Organizing functional and code walkthroughs to secure consensus, encompassing the review of Jira sign-offs, creating precise change and task plans, and coordinating the approval of Critical Request documents from multiple stakeholders;


• Lead triage efforts to resolve issues swiftly, ensure adherence to Green Zone policies, and oversee post-validation activities, all while following compliance guidelines to meet regulatory commitments efficiently;


• Streamlining the software development lifecycle by automating processes, managing infrastructure, and orchestrating build and deployment pipelines working on Git, Bitbucket, and GitHub for source code management;


• Designing and maintaining robust Jenkins pipelines for end-to-end automation;


• Leveraging expertise with OpenShift for efficient application deployment, monitoring, and debugging, directly contributing to faster development cycles and more reliable systems;


• Providing comprehensive technical and application support within large data center environments; and MicroStrategy Intelligence Servers, optimizing performance and refreshes of numerous large intelligent cubes, and overseeing massive Oracle database servers.

Benefits

• medical, dental & vision coverage


• 401(k)


• life, accident, and disability insurance


• wellness programs


• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays


• Citi’s offerings may also include discretionary and formulaic incentive and retention awards.

Wage Range: $152,700 to $169,999.57

Time Type: Full Time

Primary Location: Tampa, Florida, United States

Anticipated Posting Close Date: Oct 13, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.