Applications Scientist I: Laser Systems & Customer Support

Thorlabs; Jessup (Lackawanna County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Tuition reimbursement

Job summary

Thorlabs is seeking an Applications Scientist I to bridge customers and the Laser Systems and Technology unit, translating needs into product requirements and supporting prototype testing, demos, and technical content.

You will collaborate with engineering, manufacturing, sales, and customers, travel up to 15% within the US and internationally, and contribute to product improvements while delivering timely technical responses and documentation.

Qualifications

• Bachelor's degree in physics or a related field is required.
• 1-3 years hands-on experience with optical instrumentation in academia or industry.
• Strong problem-solving and communication skills are essential.
• Ability to work independently and within a collaborative team.
• Experience in application development and customer support is desirable.

Responsibilities

• Design, build, and develop application experiments and documentation to enable product adoption.
• Plan structured testing of prototypes and translate results into engineering feedback.
• Evaluate prototype designs against competitive solutions and benchmark performance.
• Create compelling product demonstrations for tradeshows, customer visits, and reviews.
• Author technical whitepapers, notes, and performance reports communicating capabilities.
• Provide tech support and training remotely or on-site as needed.
• Gather customer feedback and new product ideas from trade shows.
• Respond to customer inquiries with timely, high-quality documentation in CRM/ERP systems.
• Collaborate cross-functionally with engineering, marketing, and sales on go-to-market activities.
• Maintain accurate records of engagements, opportunities, and issues.
• Support production, characterization, and testing of lasers and spectroscopy systems.

Skills

Problem solving

Communication skills

Application development

Teamwork

Organizational skills

Education

BS in Physics or related field

Job description

Thorlabs is seeking an Applications Scientist I to bridge customers and the Laser Systems and Technology unit, translating needs into product requirements and supporting prototype testing, demos, and technical content.

You will collaborate with engineering, manufacturing, sales, and customers, travel up to 15% within the US and internationally, and contribute to product improvements while delivering timely technical responses and documentation.